Forum Discussion
Poly X50 & TC8 - External users can't see video
Hello,
We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Room Licence. All apparently the latest versions of the needed firmware on these devices.
Users can create a new teams meeting - include this room in the invite then join via TC8 (and their laptop if needed , remembering to join with the room audio and mute their mic on the laptop to stop feedback).
The X50 camera view shows up in the bottom right of the conference screen as normal and we see all the invited participants (if they haven't muted their video stream) - HOWEVER they can't see the X50 video even though that's not been "muted" - if the mute is done on the TC8 then the video goes to be replaced by the 2 letters of the Rooms name - click the TC8 camera icon and the video starts to play to the room but not to the external users.
If we add a laptop to the meeting and use that devices video camera then the external users can see the video with no problem - sort of defeats the object of having a big screen conference system installed if everyone has to huddle around a laptop camera - especially for members of the company board.
Any clue to how to get the video transmitted to the external users ?
Anyone with a sollution for this?
We still have the same issue with the newest firmware. 3.10
Regards
André
- Ours sorted itself on the next update.
- Do you mean sw 3.10 (Official) or 3.11 Beta that was released today?
we are also facing exactly same issue and rebooting X50 is temporary working but it is not idea solution.
We have exactly the same issue. it only seemed to occur when we updated to 3.5.0
We can see the room but external users can't see us.
Our simple "fix" for this - reboot the X50 and then repair the TC8 before a meeting is scheduled to start.
Crazy as it seems it now works - not ideal but until a permanent fix gets found & installed it'll have to do
Funnily enough that's what we did. We unplugged the Network Cable from the TC8 - Re-Booted the X50 & once fully open we plugged the TC8 back in.
Another thing we found from our install is when installed the Network Switch did not have POE, so we installed a POE Injector for the TC8. Without our knowledge the Client transferred the connection to a POE Switch, so we had also removed the POE Injector.
We weren't sure which of the above sorted it. We're awaiting a call from the Customer to see if the Fix is permanent.
