Forum Discussion
Poly X50 & TC8 - External users can't see video
We have exactly the same issue. it only seemed to occur when we updated to 3.5.0
We can see the room but external users can't see us.
Our simple "fix" for this - reboot the X50 and then repair the TC8 before a meeting is scheduled to start.
Crazy as it seems it now works - not ideal but until a permanent fix gets found & installed it'll have to do
Funnily enough that's what we did. We unplugged the Network Cable from the TC8 - Re-Booted the X50 & once fully open we plugged the TC8 back in.
Another thing we found from our install is when installed the Network Switch did not have POE, so we installed a POE Injector for the TC8. Without our knowledge the Client transferred the connection to a POE Switch, so we had also removed the POE Injector.
We weren't sure which of the above sorted it. We're awaiting a call from the Customer to see if the Fix is permanent.
Hicarolcallsmsuk
Have you heard back from the customer ?
having some issues with 3.5 as well, considering upgrading to 3.6 to test (though not released via MS yet).
Br
Steffen
