Forum Discussion
Poly X50 & TC8 - External users can't see video
Our simple "fix" for this - reboot the X50 and then repair the TC8 before a meeting is scheduled to start.
Crazy as it seems it now works - not ideal but until a permanent fix gets found & installed it'll have to do
Funnily enough that's what we did. We unplugged the Network Cable from the TC8 - Re-Booted the X50 & once fully open we plugged the TC8 back in.
Another thing we found from our install is when installed the Network Switch did not have POE, so we installed a POE Injector for the TC8. Without our knowledge the Client transferred the connection to a POE Switch, so we had also removed the POE Injector.
We weren't sure which of the above sorted it. We're awaiting a call from the Customer to see if the Fix is permanent.
Hicarolcallsmsuk
Have you heard back from the customer ?
having some issues with 3.5 as well, considering upgrading to 3.6 to test (though not released via MS yet).
Br
Steffen- Sorry just seen this, we upgraded to 3.6 last week & we're waiting to see if it's worked.
carolcallsmsuk I'm having the same problem here. We had 3.5 which was expected to fix the issue, it didn't. We downgraded to 3.2.x I think it was, which was some advice from Poly. This worked for a month, but now we are back to square one with lots of angry users. It is really unprofessional and frustrating. I'm going to try 3.6.x, but looking at the release notes it doesn't say a hell of a lot about Teams. So I do wonder just how extensive the testing is.
