Forum Discussion
Poly X50 & TC8 - External users can't see video
Hello, We have a Poly X50 (version : 3.5.0-344025), with a TC8 (version : 3.5.0-210489) using Teams (1449/1.0.96.2021051904) - this unit makes up a meeting room which has its own Microsoft Teams Ro...
Ours sorted itself on the next update.
Do you mean sw 3.10 (Official) or 3.11 Beta that was released today?
- One of the earlier ones sorry can't remember which but around 3.6
- hi all,
i recently intalled 4 X50 devices in one of our destinations.
actually having this issue.
all on Poly 3.11 and Teams App 1449/1.0.96.2022011305
sometimes mute/unmute video helps.
any further hints?Having the same issue with multiple X50s, running Poly 3.11 and Teams 1449/1.0.96.2022011305.
No fix is listed in the 3.12 release notes but found this in the MTRoA release notes:No video for remote participants from Android Meeting Room devices Remote participants can't get video from meeting participants who're using Teams Rooms on Android devices, such as MTRA Poly X50, X30, and Yealink A20. The issue is intermittent. Install https://support.microsoft.com/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2#ID0EBD=Teams_Rooms_on_Android. This update fixes most of the issues with video not displaying on these devices. so we can stay on 3.11 and update the Teams App.
