Forum Discussion
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version.
In a meeting all incoming video turns black (including shared screens). my image "floats" in the middle of the screen and is also frozen.
The "mini" window when I minimize the application during a meeting show live/unfrozen incoming video of the speaker.
Version Info:
Frozen screen
219 Replies
- Microsoft_Teams_team are you out there? Anyone paying any attention to this thread and working on it?
karen_dredske Microsoft don't generally reply formally on these forums, this is a community resource not a support path. Please raise tickets through the M365 admin centre for Microsoft support to be engaged.
- Based on this comment, I opened a ticket. The answer is, they are aware of this issue and are working on it. Keep using your Original Teams. Hopefully by March 31, 2024 they will have this worked out, when it will be forced on us. Good luck people.
- Who knows???
Someone did put it on the bug list but no idea who and how to do that myself
I updated to the latest nvidia drivers and still the same issue so not the driversAlso been having this issue for months. Thought it had to do with others using the old Teams, but now that the new one has rolled out to everyone, can confirm it hasn't changed. Desktop with RTX 3060 Ti. Doesn't happen if I use the new Teams in the browser.
QQ - Is there no Microsoft technical support within this community? The introduction of this new Team platform seems premature and underdeveloped. Is Microsoft expecting the wider community to resolve its shortcomings?
Also impacting me and my workstation.
AMD based system (B450M/R9 5900X/32GB RAM/RX6800XT) and the new client is unusable for calls with video or screenshare. Tried all the recommendations on here (drivers/uninstalling old version/reinstalling teams/deleting appdata files/running as admin/removing virtual video software) and it's always the same, just like the image the OP posted.
Seems to work ok on my 12gen Intel based Dell Precision laptop.Incredible how close to new teams taking over we are and this is still such a widespread issue.
WE FIGURED OUT THE PROBLEM!
It's NOT the PC problem. It happens in my company. First noticed it in some small meetings with a few people. The moment I switched to the old Teams, while the meeting continued, and joined back - it stopped. Then the problem happened to almost everyone on the whole-company call with 40 participants. I figured it out and tested the theory.
It happens when you have participants with different Teams (old and new) and especially, when the meeting was started (not organized, but started) by someone who has a new Teams, while other participants have an old one.
While on the whole-company call, we noticed multiple problems:
1) most participants couldn't join so easily...the joining lasted for a minute or more. Or they had to try multiple times.
2) Many who joined weren't visible, both on camera and in the user list, like they weren't there, but we could hear them speak!
3) Some just didn't show on the camera feed, but their camera was turned on and they could see themselves on the camera feed, but others couldn't.
4) From 40 of us, no one saw everyone on their camera feed, and everyone saw different people!!! So those who could see some people on camera, they didn't see the same people !!!
5) At one moment, the camera feed froze for everyone.
*** Some people had problems since they switched to the new Teams and problems occurred in any meeting. Meetings were breaking, freezing, sometimes the Windows would freeze (hard reset was needed), then freezing during screen sharing...all in all - awful experience and impossible to use.
THIS is interesting as all of us in the company have the same Dell Vostro 3500 (i5 11th gen, 8GB RAM, SSD). Systems are up to date as well as M365.
So, there is a problem when mixing new and old Teams, especially when new Teams start the meeting, but also, for some people, new Teams is like they've installed and run 5 instances of Cyberpunk 2077 on the highest settings. Since we have uniform systems and the same Dell Vostro 3500 model, we all have the same drivers and apps installed and all are updated. And yet, for some, it works just fine.The bottom line, the problem is not the hardware, but simply that the New Teams is still not ready.
- I am adding myself to this. I have seen the issue on two Windows 11 PCs for several months. Both Dells (Alienware).
The latter machine has the following versions:
OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
NVIDIA GeForce RTX 4090, Driver Version 31.0.15.4601
Teams Classic File Version (Teams.exe) 1.6.00.30666
New Teams Version (ms-teams.exe) 23285.3604.2469.4152
MS Edge (msedge.exe) 119.0.2151.58
Again, it works fine with Teams Classic, but the New Teams consistently freezes. It has two freezing types.
1. Open a session with a Teams meeting in video. The video is working, and then something is shared. I saw the share for a while, and then no updates occurred. I then must exit and re-enter the meeting to get updated shared content.
2. I begin the meeting, and the Video immediately freezes.That was my observation a while back too, but if you read through all the posts, I pointed this out and asked if anyone was having the problem on a laptop with integrated graphics, and there are examples of that.
It's also not isolated to any particular manufacturer of anything.
- Same issues on new Teams. Freezing on video. Also freezing when someone else shares screen content.
GeForce 3080TI and LogiTech C920e
No issues on old Teams and other apps. Windows, drives and Teams is up-to-date (11 23H2) - ok thanks to all, it might have not be an issue when you have multiple virtual cameras installed. one guy here gave the hint to disable hardware acceleration in Microsoft Edge. I do so. when i join the first time it works, but when i quit the meeting and join another it is still the old problem. also not a proper solution.
- I have been having the same problem since the new Teams rollout. At first, I had it on both my Dell gaming laptop with an Nvidia GPU and my ATX PC with Nvidia, too. A month ago, it miraculously cured itself on the laptop after I noticed that it showed an old video background, removed it and set up a new background. However, nothing helps to fix it on my PC. I have the latest BIOS and drivers and looked through all the settings that I could find that can impact the performance. I've just uninstalled the new version as I got tired of getting notifications to switch to the new version and, upon switching, face the same basic and annoying problem, exactly as described in the first message here TWO months ago.
Microsoft, please address the problem. At least formally acknowledge it.
MB: Asus X570-E
Pr: AMD Ryzen 7 3700X
GPU: NVIDIA 4070 Ti
Cameras:
Logitech C920
NVIDIA Broadcast (via Logitech camera)
Lenovo 500 RGB (using it only for the Hello face login, but it freezes the same way if I try using it for Teams)
OBS Virtual camera
Cameras are connected via a USB-C hub through a U2719DC Dell monitor
This issue has surfaced on my Dell Aurora R15 and Alienware M15 R3 despite having all my drivers updated. Interestingly, it doesn't manifest on Teams Classic, nor does it appear on alternative video call platforms. Moreover, when it is operational and sharing is in progress, there are times when my client ceases to refresh the share, compelling me to exit and rejoin the Teams session to resolve it. I have also tried clearing the cache, removing Bluetooth devices, etc., with no resolution to the problem.
An additional note: Other participants in the Teams session can see me on video and hear my audio. I can only hear them.- to all of you who are facing the camera and sharing issue, could you please list your entries which cameras are installed, including virtual cameras.
My List:
Elgato Facecam Pro
Avatarify Camera
OBS-Camera
Camera (Nvidia Broadcast)
OBS Virtual Camera
Elgato Screen Link
Virtual Camera (??)
Elgato Virtual CameraLogitech BRIO 4K
Kensington W2050 1080p Auto Focus Webcam
Virtual Camera
However, I have tried on two other Laptops with (one with W10 one with W11), Logitech BRIO and Kensington W2050 work fine on those with the New Teams (and with regular Teams)
But on my new ATX Board Based PC with on-board graphic both cameras freeze. (And even sometimes the Desktop-Sharing stream I receive, or Desktop-Sharing I present freeze. Even if no camera is active on my side. So I don't know if it is camera related.)
BaseBoard-Produkt ROG STRIX X670E-E GAMING WIFI
Betriebsystemname Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
AMD Radeon(TM) Graphics
Moitor connected on Display Port (not HDMI)- Brio 4K Stream Edition
Virtual Camera
- Same issue as everyone else.
Running a 3060TI and an AMD Ryzen 5 3600 - We seem to have a functional workaround:
- Disable Hardware acceleration in EDGE before restarting Teams. This seems to affect all Webview application and prevents Teams from using them.- I tested the "disable hardware acceleration in Edge" solution, it was already disabled in mine, so I tested all combinations of running with it enabled/disabled and running Teams as admin/user... Seems to require BOTH disabled hardware acceleration in Edge AND running as admin. If either condition was false, the camera video froze.
Not really a full solution as my corporate users don't have admin rights. As I get Teams updates, I'll retest, but for now, this is it.- Nope... while it was OK during limited testing, upon taking it further, as soon as I did anything within the meeting it froze again.
Microsoft should not be pushing New Teams this hard at this time, IMHO this is NOT ready for GA yet. Back to classic Teams for me.
