Forum Discussion
ChananB
Sep 12, 2023Brass Contributor
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
Rob_ICP_AZ
Oct 23, 2023Brass Contributor
I tested the "disable hardware acceleration in Edge" solution, it was already disabled in mine, so I tested all combinations of running with it enabled/disabled and running Teams as admin/user... Seems to require BOTH disabled hardware acceleration in Edge AND running as admin. If either condition was false, the camera video froze.
Not really a full solution as my corporate users don't have admin rights. As I get Teams updates, I'll retest, but for now, this is it.
Not really a full solution as my corporate users don't have admin rights. As I get Teams updates, I'll retest, but for now, this is it.
Rob_ICP_AZ
Oct 23, 2023Brass Contributor
Nope... while it was OK during limited testing, upon taking it further, as soon as I did anything within the meeting it froze again.
Microsoft should not be pushing New Teams this hard at this time, IMHO this is NOT ready for GA yet. Back to classic Teams for me.
Microsoft should not be pushing New Teams this hard at this time, IMHO this is NOT ready for GA yet. Back to classic Teams for me.
- ypearsonOct 24, 2023Copper ContributorI confirm, I put my laptop to sleep, and then as soon as I came back, even with the accelerations turned off, it is still breaking the new Teams.
- Rob_ICP_AZOct 25, 2023Brass ContributorAre you on integrated laptop graphics? Does your laptop have an additional GPU other than what's built into the CPU? For example, mine has Intel Iris Xe graphics built into the CPU, and an Nvidia T500 as the "high powered" graphics chipset.