Forum Discussion

Brass Contributor

Sep 12, 2023

New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...

Copper Contributor

Nov 15, 2023

Pastagl Mine is an Alienware too

From reading all these comments a lot of the problems are on gaming PC's it seems with high end videocards.

Rob_ICP_AZ

Brass Contributor

Nov 15, 2023

That was my observation a while back too, but if you read through all the posts, I pointed this out and asked if anyone was having the problem on a laptop with integrated graphics, and there are examples of that.

It's also not isolated to any particular manufacturer of anything.

Greg Olson
Copper Contributor
Nov 15, 2023
Same problem as everyone else still with the video freezing and the shared content being blank. Though I just noticed that if I pop out the shared content it then becomes visible in the pop out.
- Thealster
  Brass Contributor
  Nov 16, 2023
  That's the exact same symptoms I get. Totally unworkable.
  
  Old Teams is now forcing me to use the new one by "Switch now" or "When not using teams"!!!!
  - dcf-alternative
    Copper Contributor
    Nov 30, 2023
    Thealster you need to go to Team Update Policies in the Team Admin Centre and change "use new teams client" from microsoft managed to classic by default. This applies to the entire organisation.