Forum Discussion
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
This issue has surfaced on my Dell Aurora R15 and Alienware M15 R3 despite having all my drivers updated. Interestingly, it doesn't manifest on Teams Classic, nor does it appear on alternative video call platforms. Moreover, when it is operational and sharing is in progress, there are times when my client ceases to refresh the share, compelling me to exit and rejoin the Teams session to resolve it. I have also tried clearing the cache, removing Bluetooth devices, etc., with no resolution to the problem.
An additional note: Other participants in the Teams session can see me on video and hear my audio. I can only hear them.
