New Teams - Video freezing

I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...

meetings

microsoft teams

User Interface

quentar82

Copper Contributor

Nov 02, 2023

ok thanks to all, it might have not be an issue when you have multiple virtual cameras installed. one guy here gave the hint to disable hardware acceleration in Microsoft Edge. I do so. when i join the first time it works, but when i quit the meeting and join another it is still the old problem. also not a proper solution.

ArtemAndrusov

Copper Contributor

Nov 07, 2023

I have been having the same problem since the new Teams rollout. At first, I had it on both my Dell gaming laptop with an Nvidia GPU and my ATX PC with Nvidia, too. A month ago, it miraculously cured itself on the laptop after I noticed that it showed an old video background, removed it and set up a new background. However, nothing helps to fix it on my PC. I have the latest BIOS and drivers and looked through all the settings that I could find that can impact the performance. I've just uninstalled the new version as I got tired of getting notifications to switch to the new version and, upon switching, face the same basic and annoying problem, exactly as described in the first message here TWO months ago.

Microsoft, please address the problem. At least formally acknowledge it.

MB: Asus X570-E
Pr: AMD Ryzen 7 3700X
GPU: NVIDIA 4070 Ti

Cameras:
Logitech C920
NVIDIA Broadcast (via Logitech camera)
Lenovo 500 RGB (using it only for the Hello face login, but it freezes the same way if I try using it for Teams)
OBS Virtual camera

Cameras are connected via a USB-C hub through a U2719DC Dell monitor

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