Forum Discussion
New Teams - Video freezing
I have no issues using the "old" version of teams. The problem only occurs in the "new" version. In a meeting all incoming video turns black (including shared screens). my image "floats" in the m...
Microsoft_Teams_team are you out there? Anyone paying any attention to this thread and working on it?
karen_dredske Microsoft don't generally reply formally on these forums, this is a community resource not a support path. Please raise tickets through the M365 admin centre for Microsoft support to be engaged.
- Based on this comment, I opened a ticket. The answer is, they are aware of this issue and are working on it. Keep using your Original Teams. Hopefully by March 31, 2024 they will have this worked out, when it will be forced on us. Good luck people.
- Any ideas where we can find an installer for classic?
- Someone posted it earlier in this thread.
Direct link to classic Teams download:
https://go.microsoft.com/fwlink/?linkid=2187327
- Steven Collier it depends on the group. I suppose you are correct and we should tell everyone here on this thread to submit a support ticket to make sure the Microsoft support team pushes it to the Teams engineering team as there sure seems like there is some kind of an issue with their attempt to push updates to classic Teams and new Teams at the same time on any user's device.
I do know that the Stream product team has been monitoring their community to support them with the transition from Stream classic to Stream on SharePoint. It is unfortunate if the Teams product team isn't at least monitoring here to see if there are common issues people are trying to figure out themselves that are actually issues they should be working on.
