Forum Discussion
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP
Error you'll need a new app to open this skype-mrx
The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, unless someone has any hints/tips
- There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
- There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.- I had the exact same problem a month ago, and the above steps worked, but then last week I had the same problem on a different NUC, but those steps no longer worked (got to step 6, and Teams Room app wouldn't open; I'd double click the file and nothing would run). So what I had to do was download the PS1 script from Microsoft's site, and reinstall MTR. The problem with that is if you run the PS1 script to reinstall MTR, and it already has the same version of MTRT installed, you get presented with the message "Your system already matches the version in this updater", so you have to open the PS1 script with notepad, press CTRL + G and go to line 549, where you will see an IF statement that looks at "Test-MtrAppStatus", you need to delete the word "EXIT" on line 549, save the script, and THEN run the script. This will overwrite any existing files with a fresh copy, and it gets rid of the "skype-mrx" error.
- This worked like a charm, thank you!
- This solution worked like a charm! I fist restored the system but the issue came back.
So Followed This solution but I did not have teams app installed. so I installed teams app first from MS store and then followed all this steps and it fixed the problem! Thanks for saving and reposting. No idea why my initial post got removed. Even the replies of some folks saying that it worked were also removed....
Additionally, you need to have the out-of-band (KB5015020) patch installed that corrects the error which was caused by the original May 2022 Cumulative Update.
May 19, 2022—KB5015020 (OS Builds 19042.1708) Out-of-band (microsoft.com)
I presume that as people stumble across this issue post-June updates that the June 2022 Cumulative will contain the corrected fix as well.
- Hello, we now have the same issue in 8 meetingrooms. Is there an update or something at short term that you know off?
Same issue with 5 Poly Lenovo MTR computes surfaced this week for us. Case opened with MSFT and escalated to product group. Nothing back from MSFT so far.
- We applied the MTRemediate PowerShell script from Microsoft and let the box restart a few times then the problem was resolved.
https://support.microsoft.com/en-us/topic/microsoft-teams-rooms-application-does-not-start-after-you-update-to-version-4-4-41-0-or-later-387eff45-3905-d768-a5df-a0c716c9b757
- How do I get to the point where I can interact with the NUC?
We have a black screen with cursor and nothing else- hit the start key 5 times
I'm afraid not, the only fix was to reset the unit following the recovery tool guide
Use the Microsoft Teams Rooms recovery tool - Microsoft Teams | Microsoft Docs
- Doh. Okay, we followed the steps for the recovery tool and afterwards we still weren't able to log in AND the Microsoft Store / AppInstaller apps are missing. So we are engaged with Logitech support to correct.
Thanks for the update!
- I would go into the admin side and check that your Windows build and MTR app version are compliant as a first step. If it has taken a recent Windows update you may be able to roll it back depending on how long ago it was taken.
https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-lifecycle-support
If your app is out of date with your windows version I would update to the latest build manually:
https://docs.microsoft.com/en-us/microsoftteams/rooms/manual-update
If you are still seeing issues you may need to completely restore the unit:
https://docs.microsoft.com/en-us/microsoftteams/rooms/recovery-tool
