Forum Discussion
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
I'm afraid not, the only fix was to reset the unit following the recovery tool guide
Use the Microsoft Teams Rooms recovery tool - Microsoft Teams | Microsoft Docs
Doh. Okay, we followed the steps for the recovery tool and afterwards we still weren't able to log in AND the Microsoft Store / AppInstaller apps are missing. So we are engaged with Logitech support to correct.
Thanks for the update!
Thanks for the update!
cjohnston Did Logitech ever get this sorted out for you? I have the same issue on a few of my units.
- Same issue here (Microsoft Store and Teams Room App won't run) with a Logitech Tap w/Intel NUC bundle. Opened a ticket with Logitech. They referred me to Microsoft. Microsoft has been looking at the log files that I uploaded for the last 5 days and has only offered 'try updating your firmware' (based on what I don't know) as a solution so far. We're eager to get this solved.
- The easiest way to get up and running again is to re-image the NUC. Ask Logitech for the image, they should be able to provide you with a base build image for the Intel NUC. Then you will just need to leave it to sit for a day or so to take all its updates and you should be good to go.
