Forum Discussion
Goibs
Jul 06, 2021Copper Contributor
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- Jun 09, 2022There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
Jeffrey_Lukaszeski
Jun 09, 2022Copper Contributor
There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
- RichyDudeJun 20, 2022Copper ContributorI had the exact same problem a month ago, and the above steps worked, but then last week I had the same problem on a different NUC, but those steps no longer worked (got to step 6, and Teams Room app wouldn't open; I'd double click the file and nothing would run). So what I had to do was download the PS1 script from Microsoft's site, and reinstall MTR. The problem with that is if you run the PS1 script to reinstall MTR, and it already has the same version of MTRT installed, you get presented with the message "Your system already matches the version in this updater", so you have to open the PS1 script with notepad, press CTRL + G and go to line 549, where you will see an IF statement that looks at "Test-MtrAppStatus", you need to delete the word "EXIT" on line 549, save the script, and THEN run the script. This will overwrite any existing files with a fresh copy, and it gets rid of the "skype-mrx" error.
- grecfestJun 20, 2022Copper ContributorThis worked like a charm, thank you!
- anacruzcJun 16, 2022Copper ContributorThis solution worked like a charm! I fist restored the system but the issue came back.
So Followed This solution but I did not have teams app installed. so I installed teams app first from MS store and then followed all this steps and it fixed the problem! - RGarayJun 09, 2022Copper Contributor
Thanks for saving and reposting. No idea why my initial post got removed. Even the replies of some folks saying that it worked were also removed....
Additionally, you need to have the out-of-band (KB5015020) patch installed that corrects the error which was caused by the original May 2022 Cumulative Update.
May 19, 2022—KB5015020 (OS Builds 19042.1708) Out-of-band (microsoft.com)
I presume that as people stumble across this issue post-June updates that the June 2022 Cumulative will contain the corrected fix as well.
- grecfestJun 15, 2022Copper Contributor
I'm on 20H2 19042.1766, and am unable to install KB5015020 due to the OS I'm on I believe, so the steps to fix you mentioned previously don't work (when trying to start the Teams room app, nothing happens).
Do you know of a workaround?
- RichyDudeJun 20, 2022Copper Contributorsee my last post mate. You dont need to mess around with any windows updates stuff
- Shervan_TorabiJun 12, 2022Copper ContributorAs this issue struck while we were trying to deploy these Logitech Tap kits for the first time we ended up doing the following:
1. Start up from Logitech Factory Image which included Windows 10 20H2, Teams App 4.9.12.0 and Teams Admin Agent 2021.7.16.2
2. Manually ran MTR Offline Updater to 4.12.138.0
3. Ran Windows drivers and quality updates
4. Ran Windows feature update to Windows 10 21H2 build 1706
5. Installed manually downloaded, out of band patch which netted us Windows 10 21H2 build 1708
While this is a lengthy process per device (2 hours), it seems to have stabilized us for now.- PetrSHJJun 15, 2022Copper Contributor
Would you please advise where can I download the Logitech Factory Image for NUC? Just got the device bricked after the standard recovery tool did not complete properly.. Thanks