Forum Discussion
Goibs
Jul 06, 2021Copper Contributor
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- Jun 09, 2022There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
justinbliss
Jul 06, 2021Brass Contributor
I would go into the admin side and check that your Windows build and MTR app version are compliant as a first step. If it has taken a recent Windows update you may be able to roll it back depending on how long ago it was taken.
https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-lifecycle-support
If your app is out of date with your windows version I would update to the latest build manually:
https://docs.microsoft.com/en-us/microsoftteams/rooms/manual-update
If you are still seeing issues you may need to completely restore the unit:
https://docs.microsoft.com/en-us/microsoftteams/rooms/recovery-tool
https://docs.microsoft.com/en-us/microsoftteams/rooms/rooms-lifecycle-support
If your app is out of date with your windows version I would update to the latest build manually:
https://docs.microsoft.com/en-us/microsoftteams/rooms/manual-update
If you are still seeing issues you may need to completely restore the unit:
https://docs.microsoft.com/en-us/microsoftteams/rooms/recovery-tool