Forum Discussion
Goibs
Jul 06, 2021Copper Contributor
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- Jun 09, 2022There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
RGaray
Jun 09, 2022Copper Contributor
Thanks for saving and reposting. No idea why my initial post got removed. Even the replies of some folks saying that it worked were also removed....
Additionally, you need to have the out-of-band (KB5015020) patch installed that corrects the error which was caused by the original May 2022 Cumulative Update.
May 19, 2022—KB5015020 (OS Builds 19042.1708) Out-of-band (microsoft.com)
I presume that as people stumble across this issue post-June updates that the June 2022 Cumulative will contain the corrected fix as well.
grecfest
Jun 15, 2022Copper Contributor
I'm on 20H2 19042.1766, and am unable to install KB5015020 due to the OS I'm on I believe, so the steps to fix you mentioned previously don't work (when trying to start the Teams room app, nothing happens).
Do you know of a workaround?
- RichyDudeJun 20, 2022Copper Contributorsee my last post mate. You dont need to mess around with any windows updates stuff