Forum Discussion
Goibs
Jul 06, 2021Copper Contributor
Microsoft Teams Room MTR - you'll need a new app to open this skype-mrx
Intel NUC with Logitech TAP Error you'll need a new app to open this skype-mrx The popup is blocking the MTR from signing in, its currently happening on 2 devices, will troubleshoot and update, ...
- Jun 09, 2022There was a poster named RGaray would posted a solution that fixed the problem for me but it looks like his post was removed. The solution he recommended which worked for me was to:
1. Log in as Admin, open the MS store app and run all of the updates for all apps.
2. Elevate the Skype user to the Administrator group
3. Log in as Skype
4. The skype-mrx error will occur. Press CTRL ALT DEL and open Task Manager (you can since Skype is now Admin). You NEED to wait for the Teams Room autorun thing to "timeout" give it a few minutes. When the screen goes black you will see the task manager.
5. Run a new task - shell:AppsFolder
6. Run the Teams Room app.
7. It appears to set itself as default for skype-mrx. Reboot and test.
8. Remove Skype from the Administrators group.
cjohnston
May 13, 2022Brass Contributor
Did you ever find a fix for this? We are seeing this on a new Logitech Tap room install after doing a manual update.
- GoibsMay 16, 2022Copper Contributor
I'm afraid not, the only fix was to reset the unit following the recovery tool guide
Use the Microsoft Teams Rooms recovery tool - Microsoft Teams | Microsoft Docs
- cjohnstonMay 16, 2022Brass ContributorDoh. Okay, we followed the steps for the recovery tool and afterwards we still weren't able to log in AND the Microsoft Store / AppInstaller apps are missing. So we are engaged with Logitech support to correct.
Thanks for the update!