Forum Discussion
Microphone problems in Teams app
Hi all,
When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the meeting in the web version of Microsoft Teams, my microphone works perfectly fine with my earphones. But I would like to join the meetings in the Teams app. What could be the problem?
I already tried several things. My microphone is not muted, I selected the right headphones in the settings in Teams. I also did a test call in the Microsoft Teams app. I cannot hear myself in this test.
Thank you for your help.
- This is what worked for me.I am using a USB microphone.I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.The mic will not work. It's bugged.However, when accessing the device settings from the icon.ThenThe microphone will work normally.I'm not sure why this happens. This is what I've found.I hope It helps.
56 Replies
now we have the second device in our company with this issue.
we compared both + one with same vendor / model without this issue:
Both areUser 1
(has issue)
User 2
(has issue)
User 3
(has not issue)
Device Huawai Matebook X1 Huawai Matebook X1 Huawai Matebook X1 Version 10.0.18363.836 10.0.18363.836 10.0.18362.836 Lang Enterprise en-GB Enterprise en-US Enterprise de-DE Teams Installed with Intune Teams Machine-Wide Installer 1.3.0.362Installed with Intune SSD 512 512 120 Intune installed Teams regarding this:
https://docs.microsoft.com/en-us/microsoftteams/msi-deployment
For me, it would be interesting to know How u installed Teams? Manually or with Intune or other mobile management systems.- Finally found a fix for it. I restored my laptop to it is default settings and chose the option to maintain all my personal documents and folders. The laptop took about 4 hours to completely restore itself. I reload Teams and now the microphone works well in app. I can be heard in meetings. Leave it restoring overnight as it does not require you to input anything during the process
Following. A user from our company is facing a similar issue and the solution of just wiping a device unfortunately is not the best option. There must be a reason for this issue.jeaninek
- If using Windows 10,
Go into Settings, System, Sound, In the Input Section change dropdown to Headset Microphone
below that is Device Properties, slide the scale to 100 and try again.
If that doesn't work try the Troubleshoot button below Device Properties.- The microphone works well for all other apps except Teams
I Have the same problem. My Mic works well on Lync meetings, but not in Teams.
Update: When I keep the microphone of my earphone in front of my mouth and talk really loud, I can hear myself silently like I am far away. So the microphone is working, but really soft. Is there a way to change these settings?
- I’m not in a pc to get exact steps but first check microphone privacy by clicking start button and typing in microphone and you should see it. Make sure Teams is allowed under desktop apps.
If so next place would be sound settings then in the right side somewhere (they keep moving it) the Sound control panel. You’ll want to go here. Find your mic on the recording tab and right click and make sure it’s your default and default communication device. Double click and check the gain levels / volume for it. You can also turn on what you hear to make sure it sounds fine.
After that if all is well try it if it still doesn’t work could be something firmware related with the headset you are using. Coworker bought a certain headset they just would not work with teams no matter how much I tried. Most headsets works but a few just won’t for whatever reason.ChrisWebbTech
Thank you for your reply!When I check the microphone privacy settings, Microsoft Teams isn't in the list of apps. So I can not choose to allow Microsoft Teams to use the Microphone. I also already tried your second suggestion. That also doesn't solve the problem.
I think the problem is'nt that the microphone of my earphones aren't connected, the sound is just really really low. When I test the earphones in teams, I can hear myself, but very far away. But when I do the same in the webversion of Teams with my earphones, the sound volume is just fine.
