Forum Discussion

Brass Contributor

Mar 24, 2020

Solved

Microphone problems in Teams app

Hi all, When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...

Microphone

microsoft teams

kevenA
Aug 11, 2020
jeaninek
This is what worked for me.
I am using a USB microphone.

I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.
The mic will not work. It's bugged.

However, when accessing the device settings from the icon.

Then

The microphone will work normally.
I'm not sure why this happens. This is what I've found.

I hope It helps.

kevenA

Copper Contributor

Aug 11, 2020

jeaninek

This is what worked for me.

I am using a USB microphone.

I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.

The mic will not work. It's bugged.

However, when accessing the device settings from the icon.

Then

The microphone will work normally.

I'm not sure why this happens. This is what I've found.

I hope It helps.

MANova16
Copper Contributor
Oct 13, 2020
kevenA This is literally all I needed to correct my audio issue with my ThinkPad/Headset/Teams! You saved me such a headache. Thanks so much!
DickGrady
Copper Contributor
Aug 11, 2020
Using a USB headset or external microphone has always been a solution to this problem. The real issue seems to be that under some conditions, Teams assumes that one is using a headset. It resets the internal microphone volume so that one needs to have the mouth immediately next to the microphone to be heard. Any headset plugged into the USB port overcomes this problem. This does not work when using the internal notebook microphone. And on at least one occasion, after using a USB headset in order to use Teams, the app also disabled the driver for my internal microphone. The only way I could restore it was to restart my computer in 'safe mode'.