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jeaninek's avatar
jeaninek
Brass Contributor
Mar 24, 2020
Solved

Microphone problems in Teams app

Hi all,   When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
Microphone
microsoft teams
  • kevenA's avatar
    kevenA
    Aug 11, 2020

    jeaninek 

    This is what worked for me.
    I am using a USB microphone.
     
    I found this strange behavior. When I click on "Show device settings" in the "More actions" menu. 
    The mic will not work. It's bugged.
     
    However, when accessing the device settings from the icon.

     

    Then
     
     

     

    The microphone will work normally.
    I'm not sure why this happens. This is what I've found. 
     
    I hope It helps. 
mms19's avatar
mms19
Copper Contributor
Jun 03, 2020

jeaninek Has this been resolved? I am also having exactly the same issue with my users. Hopefully Microsoft can address this.

  • jeaninek's avatar
    jeaninek
    Brass Contributor
    Jun 03, 2020
    mms19
    No unfortunately it is not solved yet. I am still using the web version of Teams...
    • UFQ007's avatar
      UFQ007
      Copper Contributor
      Sep 18, 2021

      I have the same problem with microphone volume being annoyingly low for others listening me.

      I use the Teams app

      I do have a simple work around for this,

       

      Keep the sound settings dialog / window open in the background, and the mic volume is perfect !!

       

      jeaninek 

      • Carsten71's avatar
        Carsten71
        Copper Contributor
        Jan 29, 2022
        Hello
        Teams is the never ending story of problems.

        1.
        Low microphone or no sound at all
        2.
        Buttons on headset does not work but sometimes they do.
        3.
        Randomly bad sound quality
        4.
        Calls is dropped every 30 sec. Also random
        5.
        As organisation you can have several different versions of Team installed, makes support an headless effort.
        6.
        You can't hear the person that calls you(Teams for telephony)
        7.
        User sounds like he or she is sitting in a big bathroom, echo echo echo....

        Some these problems can be solved by installing the audio and usb drivers again by first complely remove them from system.

        Sometimes you need to logoff Teams completely and shut the task down and clear cache.

        Sometimes you need to uninstall it and clear everything.

        And the excuse from MS it is the headset, which makes no sense, 200+ headsets and for the most times they work🤷 a Teams certified headset that works 1000% on Skype for business, Zoom, Google and so on, but on Teams, well like playing the Lottery 😑👎

        I am so tired.

        Windows 10 ent. Newest version, everything is updated.

        This post will probably be removed, so be it.
    • sarat2's avatar
      sarat2
      Copper Contributor
      Aug 26, 2020

      jeaninek The below solved the same problem by increasing the levels in microphone properties -

       

    • salihzett's avatar
      salihzett
      Iron Contributor
      Jun 03, 2020

      jeaninek 

      just for my interest:

      * which windows version do u have?

      * which hardware do u have? vendor? model?

      * external / internal microphone?

       

      • jeaninek's avatar
        jeaninek
        Brass Contributor
        Jun 03, 2020
        just for my interest:

        * which windows version do u have?
        Windows 10
        * which hardware do u have? vendor? model?
        Lenovo Thinkpad
        * external / internal microphone?
        Both: laptop microphone and earphones microphone

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