Forum Discussion
jeaninek
Mar 24, 2020Brass Contributor
Microphone problems in Teams app
Hi all, When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
- Aug 11, 2020This is what worked for me.I am using a USB microphone.I found this strange behavior. When I click on "Show device settings" in the "More actions" menu.The mic will not work. It's bugged.However, when accessing the device settings from the icon.ThenThe microphone will work normally.I'm not sure why this happens. This is what I've found.I hope It helps.
Jowag
Apr 23, 2020Copper Contributor
Finally found a fix for it. I restored my laptop to it is default settings and chose the option to maintain all my personal documents and folders. The laptop took about 4 hours to completely restore itself. I reload Teams and now the microphone works well in app. I can be heard in meetings. Leave it restoring overnight as it does not require you to input anything during the process
- jeaninekApr 24, 2020Brass Contributor
Jowag Good to hear you found a fix for it! Unfortunately I cannot do the same. I don't have the rights to do this on my office laptop.
- jamesangelesndApr 24, 2020Copper Contributor
Following. A user from our company is facing a similar issue and the solution of just wiping a device unfortunately is not the best option. There must be a reason for this issue.jeaninek
- Paul33May 19, 2020Copper Contributor
jamesangelesnd Same issue here. I would rather not have to wipe a user's laptop just to fix one app. The microphone works fine in other apps, just not Teams. If I plug in a different microphone (external) it works.
It just seems to have an issue with the built in webcam microphone. Skype and Voice Recorder apps work just fine, crystal clear.
Other user with identical hardware have no problems.