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jeaninek's avatar
jeaninek
Brass Contributor
Mar 24, 2020
Solved

Microphone problems in Teams app

Hi all,   When I use the Teams app, I have problems with my microphone when I wear my earphones. The other people in the conversations can't hear me. I tried it several times now. When I join the m...
Microphone
microsoft teams
  • kevenA's avatar
    kevenA
    Aug 11, 2020

    jeaninek 

    This is what worked for me.
    I am using a USB microphone.
     
    I found this strange behavior. When I click on "Show device settings" in the "More actions" menu. 
    The mic will not work. It's bugged.
     
    However, when accessing the device settings from the icon.

     

    Then
     
     

     

    The microphone will work normally.
    I'm not sure why this happens. This is what I've found. 
     
    I hope It helps. 
Jowag's avatar
Jowag
Copper Contributor
Apr 23, 2020
Finally found a fix for it. I restored my laptop to it is default settings and chose the option to maintain all my personal documents and folders. The laptop took about 4 hours to completely restore itself. I reload Teams and now the microphone works well in app. I can be heard in meetings. Leave it restoring overnight as it does not require you to input anything during the process
jeaninek's avatar
jeaninek
Brass Contributor
Apr 24, 2020

Jowag Good to hear you found a fix for it! Unfortunately I cannot do the same. I don't have the rights to do this on my office laptop. 

  • jamesangelesnd's avatar
    jamesangelesnd
    Copper Contributor
    Apr 24, 2020

    Following. A user from our company is facing a similar issue and the solution of just wiping a device unfortunately is not the best option. There must be a reason for this issue.jeaninek 

    • Paul33's avatar
      Paul33
      Copper Contributor
      May 19, 2020

      jamesangelesnd Same issue here. I would rather not have to wipe a user's laptop just to fix one app. The microphone works fine in other apps, just not Teams. If I plug in a different microphone (external) it works. 

       

      It just seems to have an issue with the built in webcam microphone. Skype and Voice Recorder apps work just fine, crystal clear.

      Other user with identical hardware have no problems. 

      • HedmanD's avatar
        HedmanD
        Brass Contributor
        Jul 06, 2020

        Hello Paul33.  You say

        "Other user with identical hardware have no problems. "

        With the computer that has the problem, if a different user logs on to that machine, do they also encounter the problem?

         

    • DickGrady's avatar
      DickGrady
      Copper Contributor
      May 07, 2020

      I'm having the exact same problem in team.  My microphone works great if I connect through the the Chrome web browser but the microphone volume seems to be preset to use a headset when opening the teams app.  If I put my mouth right up to internal microphone of the computer, it works great.  But since my camera is right next to my internal microphone, people are little tire of seeing my tonsils when I talk.  The volume on the microphone is adjust perfectly for all other VoIP apps.  It only has problems in MS teams.

       

      I found that I'm using a computer that was designed for Windows 7.  So the camera does not work with the Windows 10 camera app.  It works in all other applications.  I'm wondering if this could be a problem with the microphone in teams as well.  I tried a complete reset and it made no difference.  jamesangelesnd 

      • Mu_Han's avatar
        Mu_Han
        Former Employee
        Oct 08, 2020

        DickGrady are you still affected by this low volume issue with Teams? We found one bug that caused this symptom. If you are in a call and also open up the Teams device settings UI to configure audio devices, there is a condition that causes the volume to be set to zero. We are working on a fix now. For this particular bug, if you had the right mic gain level set through Windows before the call, and do not bring up the Teams device settings UI, the mic gain level won't be set to zero. I hope this works for you as a short term workaround while we work on the fix.

         

        Regards,

        Mu

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