Forum Discussion
Pipez66
Apr 06, 2021Copper Contributor
Cannot see participants
When I am in Teams meeting I cannot see any of the participants unless someone is sharing a screen. All I can see is their initials in the circle. when someone shares a screen then I can see everyone's faces. Is there a setting I need to adjust?
- ddiliaCopper Contributor
I had the same issue happen in my organization, and there were 2 things that occurred simultaneously that seemed to have caused this issue. The first was that windows defender blocked some features of Teams so I had to unblock it and allow access to Teams. The other was that app control was setup on our firewalls and it was blocking all of these video conferencing apps (Teams/zoom/skype). As soon as that was turned off the programs started working again normally. Will need to do more testing to know why the firewall "SonicWall" did block them so we can figure out a way to turn on app control once more but without it blocking these apps again. Pipez66
- rachelgomez161999Iron ContributorSwap gallery mode.
Swap to Together mode.
Turn off all incoming video and then turn on again.
Regards,
Rachel Gomez - SpencerDCSCopper Contributor
SOLUTION!!!
My Network Engineer found the issue. Although Teams reported that it was using the latest version, it was not. The affected machines were all NVIDIA GTX GeForce video cards and using Teams version 1.4.00.11161. Again, Teams reported it was updated yesterday.
He forced the installer manually to install the real latest version of Teams and it is working now.
Now, we just have to get Teams to update correctly.
So, @ChristianJBergstrom had the solution correct when he said to force an update of Teams. Just don't believe it when it says it was updated recently. Make sure you are using at least version 1.5.00.31168.
Thank you!
- Lou_GascoCopper ContributorI am Currently Experiencing this on a completely up to date HP Pavilion Laptop 15 running Windows 10.0.19045 Build 19045
I've tried clearing the cache.
I've been using Teams for over two years, and all things considered its been my preferred Video Conference system.
However, as of about four weeks ago, the incoming video started failing. All I see is a black box with the user's name, etc. The only way I could see the incoming video was by forcing the Spotlight on the user. Others in my organization are experiencing this same issue.
At present we are forced to use Zoom.
Please fix this, so we can get back to Teams!- Lou_GascoCopper ContributorThat last comment was for MS 🙂 Sorry Pipez66 I'm new to this.
- norabora13Copper ContributorSame issue. Uninstalled and reinstalled it a few times and no change. Pernille-Eskebo Please get your Teams working ASAP. It seems this issue has been going on for quite a while and no solution has been provided.
norabora13 Same issue if following this guidance?
- norabora13Copper ContributorFollowed all the steps from your link + quit Teams to restart (x2)+ uninstalled/reinstalled = still the same issue.
- Michael MartelCopper ContributorThis started for my organization around the beginning of July. It seems to fix if we turn the camera off and turn it back on. However, the executives are starting to experience it, too, and I need a solid fix.
- imeldaicarCopper ContributorSame issue. Hope there is a fix.
- bt0rrCopper ContributorI am in IT for a healthcare company. We host telemedicine meedings via Teams everyday, and this problem sprouted up company-wide just recently.
The remote doctors' cameras work completely fine. They can see themselves, but for some reason, the patients at the healthcare facilities can't see the doctors. Sometimes it's vice-versa.
If everyone hangs up, and the facility creates a new Teams meeting invite, everyone can see each other on the new meeting.
Sometimes just leaving and rejoining the original meeting works, sometimes it doesn't.
We have uninstalled and reinstalled Teams. No change.
There is no obvious pattern when/why this happens.- Stephen_Williams2714Copper ContributorThis has just happened to me I.e. blank video from other meeting participants including when they shared their screen - after Windows upgrade to my PC laptop. Restarting Teams and changing the show/hide video settings hasn’t worked but exiting Teams and using the emailed link to open in browser did. Also I could get it to work on my phone, fortunate for audio but no good for the shared document we were working on. Come on Microsoft, why does something work perfectly then start playing up like this?
- Stephen_Williams2714Copper ContributorOoo, things have moved on since the message I was replying to . . . so how do you force a new install of Teams? Thanks
- Fulvio_PadovaCopper Contributor
bt0rr We are experiencing the same issue in our organization. There is no reason and it is only happening to some users. If you switch the camera setting to full screen or if available gallery it does fix the issue on that call without the need to reschedule or call back in. Not ideal but would like to know if this is a Teams issue and if there is any resolution.
- amcquadeCopper ContributorI have this issue too.
- praveaCopper ContributorExperiencing the same issue. It used to work fine - incredibly frustrating
- bdeluciaCopper ContributorI started having this issue after a year of Teams working fine. I discovered that if I joined a meeting through Teams by logging into O365 and going into Teams Calendar from the browser, I could see participants. But if I joined the meeting via my desktop Teams app, I would only see a blank gray screen even though participant video was on. The resolution was to go into settings for the Teams Desktop app and checking box for "Disable GPU hardware acceleration" . We also disabled Teams conferencing add-in integration with Outlook (I'm using desktop Outlook 2013).
- SonjaBlCopper ContributorThis fix "The resolution was to go into settings for the Teams Desktop app and checking box for "Disable GPU hardware acceleration" worked for me for a while, now the issue is back. I am on IOS, Macbook air.
- Janna777Copper Contributor
I also cannot see others. I used to be able to, but now I can see my own video, but not others. I see only gray boxes with initials. I have tried various suggestions, but nothing seems to help. I need this for my work, so HELP!
- I've read about this issue many times in the MTC and a simple reinstallation has solved the problem. As the "solution" is quite simple I assume this has been done already since you posted a month ago? Please update the conversation with your resolution to let others know.
- RazasidCopper ContributorFollowing. I had the same issues last week when using my browser for teams call (I need to constantly restart my computer for the app to work!)
- PPMoneyPenny88Copper ContributorWith HP laptops try and put it on full screen you will be able see the other participants.
- Hcjones70Copper Contributor
PPMoneyPenny88 After fighting with this for 2 days now, this worked! But only once, when I tried again, ending meeting and coming back, same issue. What is this about?! Ughhh!
Others can see me, but I can't see them, except for the 1 time I expanded to full screen, but now it's back to the problem.