Forum Widgets
Latest Discussions
DOES NOT UPDATE HP CLJ E78523 PRINT QUEUE
Good morning I have installed on a HP LJ MANAGED E78523DN MFP the UP APP that HP has in its workpath. The configuration of the printer in AZURE occurs correctly, and the installation of the printer on the user's computer as well. There are no configuration or installation errors. The problem is that it gives error of printing in the queue and does not print (logically). I have seen that the refresh of the print queue does not do it and the refresh time goes up without any update. I have a video in which you can see the failure more clearly. I have escalated the problem to HP and they confirm that their APP works correctly after several tests and review of the internal LOG of the machine. I leave an image in which you can see the error Can you give me a clue where I can look, is there any way to see LOGS of the portal, has something similar happened with HP or other manufacturers? Thank you very much
All printers printing slow.
As seen above many print jobs are taking +30 seconds regularly to print. Printer acknowledgement time is oddly high in this case but among other printers (we have +50 using universal print, all very slow when compared to operating on local network) the time delay may be more due to upload/download. The larger file sizes on average take longer as expected but not in all cases, some times very small 1 page print jobs just take a long time despite the printer not doing anything when the job was issued.
Xerox Print and Scan Experience suddenly not working anymore
Hello, I have been using the Xerox Print and Scan Experience to scan documents for months. But yesterday, my printer had disappeared from the app. When I try adding it again, it forwards me to a website where it asks me to download and install XeroxSmartStart_1.9.12.0, which I have tried, but it doesn't help. I have removed and reinstalled th printer, didn't help. I noticed that when I click on 'Get application' in the printer settings of my Xerox Versalink C405, the Mircosoft Store opens and shows me the app HP Smart. Since I had also installed an HP printer (which I don't use often), I removed it. I also removed the drivers. It didn't help... And now I just noticed that Windows thinks my Xerox is an HP? (see image) Is that why it won't make the link with the Xerox Print and Scan Experience app anymore? I don't know how to fix that... Can someone help me? Thanks Morgane
