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Universal Print configured and accepting jobs but Ricoh printer does not find the print job
Hi,
currently we have Universal Print enabled and some printers configured in this. The printer on which I am testing is shared and shows as accepting jobs and is in the ready state. I have configured the printer on my own laptop and I am able to send a print job to the Universal Print. The job will show as completed in Universal Print itself, but then when I walk to the printer and authenticate with my badge, it shows no print jobs that are ready for me to be printed. The printer in question is a Ricoh printer and is also configured in Streamline NX. I am fairly new to working with printers like this in general.
Does anyone have an idea of what perhaps could be the issue? Could it be something firewall related that the printer is blocking the incoming jobs?
Thanks in advance!!
- As always the answer is "It depends" 🙂
You could set up the UP queue as "Secure release with QR code" instead of a direct queue which allows the users to release their jobs at the printer.
https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-qrcode
If your printer supports it you could also go the way of PrintUP which is a Ricoh app that integrates with Microsoft Universal Print.
But since you have SLNX installed already I would advise you to contact your service provider and talk these things through with them since they probably have more insight on your current requirements.
8 Replies
- Has the printer been registered as a UP-Ready device or on a server with the UP Connector?
Have you set up the printer in UP as a direct print queue or a QR release queue?
You say that your printer is also configured in SLNX and that you identify yourself with your badge and that it shows no print jobs that are ready for me to be printed. What app on the printer are you looking for your Universal Print job in?- Hi Andreas. The printer was indeed registered on a server that had the UP connector. The printer is also set up as a direct print queue and not a QR release queue.
For the app on the printer I just look in the default app on the ricoh printer for print jobs. Does an extra app need to be installed such as App for Universal Print or PrintUP?- With the printer registered as a direct print queue on a Connector Server you don't need anything else on your device.
Print a test page from the queue on the server, does it print?
If not, then it's not a UP component restriction.
As a quick possible solution I would change the driver you are using on the server.
If you are using PS on the server switch to PCL and vice versa.
https://learn.microsoft.com/en-us/universal-print/fundamentals/universal-print-updating-printer-driver-howto#steps-to-change-the-printer-driver-on-connector
Also check the below logs for errors if a driver change did not resolve the issue.
Go to the printers Webgui -> Login -> Status/Information -> Job ->
Printer
Error Log - Check if your job is here with any errors
Job History - Check if your job is here with any errors
If you see an error that the job was restricted and since your printer is installed with SLNX and requires a badge to login it might have been setup to restrict direct/unauthenticated print jobs.
