Forum Discussion
What to do when people dont have a phone
Hi volks,
we are using universal print since a few weeks and it works really good. I have two questions where i found now answer maybe they are stupid but i wanted to give it a try 🙂
1. Is there a good solution for people to print when we activated secure qr code at the printer and for example the worker forgot his phone at home ? - I mean sure i could connect the printer for direct printing but we want to have everyone to make secure print.
2. Is there a possible way if we have activated secure print with qr code, that for example the boss is printing something and his secretary needs to pick up the prints ?
Maybe those questions are stupid but i want to have a backup plan.
Thanks for your input guys 🙂
Cheers,
Makishi, both of these are very valid questions.
Currently, Universal Print supports 2 methods of secure release: PIN and QR code with the phone app.
We are planning additional secure release methods like releasing the job by swiping a badge on the printer. Please upvote this feature request if this is important to your organization, and please comment with any additional details that are specific to your organization. This would be an alternative to the phone. Also, if you have other suggestions, please create a new feature request at
Delegated secure release (i.e., someone sends a print job and someone else releases it at the printer) is also not yet available. Please upvote the feature request.
5 Replies
Makishi, both of these are very valid questions.
Currently, Universal Print supports 2 methods of secure release: PIN and QR code with the phone app.
We are planning additional secure release methods like releasing the job by swiping a badge on the printer. Please upvote this feature request if this is important to your organization, and please comment with any additional details that are specific to your organization. This would be an alternative to the phone. Also, if you have other suggestions, please create a new feature request at
Delegated secure release (i.e., someone sends a print job and someone else releases it at the printer) is also not yet available. Please upvote the feature request.
Hi Rani_Abdellatif ,
can i ask how to set up secure release via PIN? now i tested HP printer and in JOB RELEASE OPTION i have only two choice: direct print and qr code.
And i have similar problem with phone because in our company we dont have company phones and no all of suers will be able to use their own phone so i also lookin for some alternatives.
Thanks
The PIN release support in Universal Print is limited to select Universal Print ready printers. While, this list is not a full list of Universal Print ready printers, it may have your printer(s) listed to see if the printer vendor claims whether or not the particular printer model supports PIN through Universal Print.
To use PIN release, the printer is set as "Direct Print" since the print job is held at the printer itself and not within the Universal Print cloud service. Additionally, Universal Print currently does not provide a way for Admins to enforce that end-users must enter a PIN. This means that if the end-user does not enter a PIN, Universal Print will not reject the print job and the depending on the logic of the physical printer, the document may be processed right away or may be rejected depending on the physical printer's internal configuration.
Please note that the printer may support PIN release using OEM printer driver, but that's different from the PIN release through Universal Print.
