Recent Discussions
URGENT: OneDrive Restore Completed but Files Missing – No Engineer Assigned Since Dec 27
Hello, I am posting here as a last resort after more than 6 weeks of unresolved support. On December 26, 2025, I accidentally deleted a large number of files and emptied the Recycle Bin. On December 27, 2025, I immediately initiated a full OneDrive restore to a snapshot from December 19, 2025. The restore job shows: • Restore status: Completed • Thousands of restore events processed • However, hundreds of events failed (Save Conflict, Item Not Found in Recycle Bin) My storage usage dropped significantly (from 10+ GB to ~2.7 GB), and thousands of photos never reappeared. Restore logs show: • Multiple “Save Conflict” errors • Multiple “Item Not Found in Recycle Bin” errors • Backend SharePoint references (SPException) I opened an official support case on December 27, 2025. The current status still says: “A support agent is being assigned to your request.” No OneDrive engineer has contacted me in over a month. I am a paying Microsoft 365 subscriber. My questions: 1. Is there a way to confirm whether backend snapshot data still exists? 2. Does “Restore Completed” guarantee that the backend restore fully executed? 3. Can Save Conflict errors prevent large portions of data from being re-materialized? 4. Is escalation to the OneDrive backend team still possible beyond front-line support? This is not a basic user error case. The restore logs clearly show backend-level operations. If anyone from the OneDrive engineering team is monitoring this forum, I am urgently requesting technical escalation. Thank you.
3 file limit error in Personal Vault in spite of 1TB family subscription
I am having issues with my Personal Vault on One Drive. Its giving me error that I have hit 3 files limit in the Personal Vault on One Drive. In order to use more than 3 files , I have to upgrade to a 1TB plan. I am already a part of the Family Subscription and have 1 TB of space. I have just used 46GB of 1TB. Support is barely able to help me. Best they could do was tell me to logout and login. I have uninstalled and reinstalled my One Drive, and after setting up the Personal Vault, I am seeing the same issue. On 1TB , I can save as many files on Vault but I cant do for some reason now. It was working fine for last so many years but just today it broke after I edited and saved a file. Family subscription with 1TB allows unlimited files on Personal vault but basic plan allows only 3 files. Please help if anyone has a solution.
Has OneDrive changed the way it handles conflict issues? Because it's losing my data this way...
In the past, when OD had trouble syncing a file due to conflicts (it wasn't sure what was really the most recent), it would leave the original file intact and create a "-machinename" version of the file as well. So, if I have a file voice1.mp3, and, on one of the computers (say, "pc1"), it couldn't figure out whether the version I was saving was the latest, I'd end up with this: voice1.mp3 voice1-pc1.mp3 Which is fine. I'd have to resolve the conflict. Recently, what it seems to do is create the "-machinename" file and DELETE the original file. So, I end up with this: voice1-pc1.mp3 The first time it happened, I thought it must be something I had done, so I pulled back the original file from my backups (this is one of MANY reasons when MS should NOT bill OD as a "backup". "Backups" are copies that are INDEPENDENT of the original file. But, I digress...). But now I'm seeing it all over the place. It seems that whenever it finds a conflict, it creates the -machinename file and NUKES the original file. Anybody else seen this or know how to stop it? Thanks!
Onedrive LOSES my data!
So I spent time adding lots of entries to a stock management spreadsheet, saved it to my onedrive and made sure it said 'saved' at the top of the excel window. Opened the sheet again today to see that all of my changes are gone and I have effectively lost my stock because the absolute imbeciles at Microsoft can't code. How do I get my work back? When are microsoft going to sort their sloperating system out?OneDrive(22.33.213.2) Keeps Crashing on Windows 11
I'm running OneDrive (version 22.33.213.2) on Windows 11, since it was updated to this version, it keeps crashing: Faulting application name: OneDrive.exe, version: 22.33.213.2, time stamp: 0xd37e7e7f Faulting module name: KERNELBASE.dll, version: 10.0.22000.527, time stamp: 0x71a5cb5d Exception code: 0x80000003 Fault offset: 0x00000000000f57a2 Faulting process id: 0x3ec0 Faulting application start time: 0x01d82d935be6f17e Faulting application path: C:\Program Files\Microsoft OneDrive\OneDrive.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report Id: ba88d605-2aca-4ae6-a213-ebad354cb4e5 Faulting package full name: Faulting package-relative application ID: I also tried: 1. install in %localappdata% folder (the default path) 2. restart computer 3. reinstall onedrive 4. run a sfc /scannow
OneDrive stuck on "signing in"
Hi, I'm trying to use Onedrive and Onenote, but it seems to be really terrible 50% of the time. Sometimes when I log on my pc, it says I have to log in, and in doing so, is stuck on a "signing in" loop, until it says some error code about me not having an internet connection. Here's what I've tried: 1. Close and open Onedrive 2. Removing auth from the pc and adding it again 3. Reinstalling Onedrive 4. Change Wi-Fi 5. Do a /reset in Windows run AND cmd 6. Update drivers 7. Install the newest Onedrive from the website 8. Try the app-version found in Windows Store What am I supposed to do? I don't want to restart my pc every time it doesn't work, that's a terrible fix.
OneDrive addmitting losing gigabites of content
I've been using OneDrive since it was called Windows Live SkyDrive, circa 2010. After years of using it as an archive for past projects (I'm a graphic designer), I've recently discovered that almost every single project I had there (and nowhere else) has disappeared. In reply, OneDrive escalation representative said “There is no possibility for recovering the data. Trust me, if there had been a single percentage of chance, I would have taken it”. This is unheard of; I’ve lost a large portion of my portfolio from 2012 to 2021. Did it happen to anyone else?
Can't get Onedrive to stop running on my computers
I don't want OneDrive on my computer. I have no need for it. I am currently switching from my desktop computer to my new laptop. I have gone to the Onedrive cloud icon on my taskbar on my new laptop and told it to unsync many, many times. Currently on my taskbar it has the line through it. When I look at Microsoft storage in settings, it shows that I have used 100% for Onedrive, yet I have unsynced it. My new laptop doesn't have any pictures in the picture folder. Is it trying to sync with my pictures on my desktop? I have a 1TB hard drive, I don't need Onedrive. IS IT TRUE MICROSOFT WON"T UNINSTALL IT? I really need some help please. Because of that, it has totally messed up using Outlook for my email and keeps telling me I can't SEND and in 19 days I can't receive email. Can you see what is inside the OneDrive that is supposedly full of files? And of course it wants me to buy more storage.Metadata for .mov files radically different to originals
My iPhone's photos and videos are backed up to OneDrive. The files are al synced to my PC hard drive. I'm just clearing off some of the larger .mov files from my iPhone as a quick way to make space. I reconcile that they've definitely been backed up by finding the file on my PC. Only, when I'm doing this the videos aren't there! Thankfully, they are, but with completely different dates and timestamps. For example, a video I took at 0715 on 1 December 2025 shows on my PC as 2 December 2025 at 1458! This is a nightmare scenario. I've also tried Date Created, Date Modified and Date Taken (always blank for .mov files) but none accurately correspond with the correct date and timestamps on my iPhone. Has anyone else experienced this or found a work around?
OneDrive for Android: Camera Backup keeps uploading screenshots
Hi all, Every so often when I check OneDrive, I see my Android phone has uploaded screenshots as well as camera photos. In the Android app, when I check the Camera Backup setting, the "Back up device folders" has the setting "Camera, Screenshots" However, when I click that value, and go into the "Organise new backups in subfolders" list, the Screenshots folder is _not_ actually selected as one to be uploaded. If I turn the folder on, then off, OneDrive will temporarily not upload images from my Screenshot folder. But eventually, it decide that again it should do this. How do I make this behaviour stop permanently? P.MacOS 14.8.1 OneDrive - Timestamped Sync Root directory?
Hello community, Attempted a plethora of web searches to find someone else who may have seen this. I utilize Shared Libraries with my MacOS OneDrive, and it seems within my ./Library/CloudStorage/ there are two versions of the Sync Root: OneDrive-SharedLibraries-*Company*/Directories & OneDrive-SharedLibraries-*Company* (Timestamp)/Directories This Timestamped Sync Root has over 140GBytes of 'reported' storage space consumption. Some of the folders already exist in OneDrive-ShareLibraries-*Company*/Directories, but others do not. Was curious if anyone else has seen this before and knows if the related storage can be 'freed'?A bunch of files are missing from Desktop folders managed by OneDrive
I don't use OneDrive at all, but my mom who's not tech-savvy at all has it on her laptop. Today, she suddenly notices that a bunch of files from a folder on desktop have disappeared. It seems like all of the desktop are managed by/synced with OneDrive but there's some sort of error preventing her from seeing/access those files. Please see the screenshots. Since my 60+ years old mother is really not up-to-date with the tech, she can't tell me if she's done anything with OneDrive (she doesn't even know what it is and that she's using it), when the last update was, etc. But she is not computer illiterate enough that she would accidentally delete all these files from those folders herself. Is there any way of getting these files back and shut off OneDrive permanently so it won't sneak back onto her laptop with the next Windows Update? Thanks in advance!Recently saved local file not available
I saved an excel file to my OneDrive Documents directory (.xlsx) when I was offline. OneDrive notified that a local copy was saved due to being offline. However, the file does not exist where I saved it. I searched the entire documents dir with explorer and it is not there. What's going on? When I was back online I was able to open it. This is not the behavior I selected in OneDrive, I selected always save a local copy. When I was offline I was able to open other workbooks. There have been other files that I can't access when offline. This makes me want to quit using OneDrive. Can someone please explain how to fix this?
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