Recent Discussions
ONEDRIVE WEB VERSION
I use the OneDrive web version because I don't want to install the OneDrive app, as I have very little space on my C: drive. So my question is: I copied all my music from my PC to OneDrive via the web a few months ago, but it has all disappeared again! I had to do this last year as well because it had all disappeared then too. Why do I have to keep doing this? It takes a very long time because my broadband is very slow. Luckily, I have a backup on an external hard drive, but I don't want to have to keep doing this! Does anyone know why my Music folder keeps disappearing from my OneDrive (web)?
OneDrive Access Issue – User Unable to Access OneDrive Despite Multiple Troubleshooting Attempts
Hello Community, We are facing an issue with a user who is unable to access their OneDrive. Whenever the user tries to access OneDrive, the same error message continues to appear (screenshot/error attached). We have already performed the following troubleshooting steps: Removed and re-assigned the Microsoft 365 license. Executed the required PowerShell commands and confirmed that the user has a valid OneDrive URL and access permissions. Verified OneDrive and SharePoint settings from the SharePoint Admin Center. Used Microsoft Support and Recovery Assistant (SaRA) and reviewed the recommendations provided. Attempted to re-provision the user's OneDrive site. Despite completing all the above steps, the issue persists and the same error continues to be displayed. Additional Information: User has a valid Microsoft 365 license assigned. OneDrive service is enabled for the user. SharePoint Online is functioning normally for other users. Re-provisioning OneDrive did not resolve the issue. Has anyone encountered a similar issue or can suggest additional troubleshooting steps to identify the root cause? Any guidance would be greatly appreciated.
Missing Files
Previously, I had been using Onedrive to save data on it. I didn't have a lot of data but some folders, files, etc... Last week, on my Mac, I installed Onedrive and it was active. Today, after I signed in to my account, my files were missing. Some of it was cache when I synced it with my Mac. I know stuff was there. Now, after I sign in, there is folders there but they are empty. These folders were not there earlier. There is whole bunch of files in the recycle bin which I didn't put there. Some how the cached files ended up in the recycling bin. I am not able to install Onedrive anymore on the Mac. What is going on?
Way to recover onedrive content without my login
Is there a way to recover whatever might have been uploaded to OneDrive (because it hijacks the computer) without my old phone number? I'm still waiting for the AI to "moderate" my initial question and post it, and am assuming I'll be up a creek without a paddle. Will it let me uninstall onedrive from a samsung notebook entirely without my old phone number being accessible? (I changed my number. I have zero access to the old number and no way to get into my account to change it.) It is so wholly unethical and morally depraved that Microsoft is allowed to get away with this.OneDrive login--no longer have my old phone number
Thank you in advance for any help you can provide. I have a Samsung notebook that came with preinstalled OneDrive, purchased in 2021 Since then, my phone number changed. I do not even remember signing up for onedrive--I was recovering from a neurological problem when this laptop was bought, and I am guessing onedrive can't be deleted, because its not something I would have signed up for had I been in my right mind. I don't want to try deleting it because it appears some files have been automatically uploaded to the inaccessible onedrive. Recently passed this notebook on to a family member, and his photos are getting uploaded to a one drive account I no longer have the cell phone number to verify log in on with. The log in support page has zero option that works to get my login phone number changed. Obviously, Microsoft phone support blocks your number once you call because they do not care about non-business customers. How can we recover the photos that were forced-to-upload to onedrive without the old phone number? Once we do that, will it cause issues on the samsung notebook to uninstall onedrive, if that is even possible. Thank you.
Enabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?
Problems: The folder has a number over 1000 and isn’t synchronising with the iPhone
I have created several folders with numbers in their names, such as ‘now1002rampf’; I can see these on OneDrive on my PC, but unfortunately not on my iPhone, OneDrive app. This only affects the ones with a number higher than 999.Missing data
I recieved several emails from Microsoft that were legit. I was advised I am 290+ GB over my quota for 5GB I realize my Clipchamp was saving to my personal OneDrive NOT my business OneDrive (where I have 5TB) Anyway, I opened a ticket with Microsoft and they confirmed my personal OneDrive has 1GB of data in it -- not 290+ Looks like my data vanished... Can you please contact me and help with resolution?
Onedrive LOSES my data!
So I spent time adding lots of entries to a stock management spreadsheet, saved it to my onedrive and made sure it said 'saved' at the top of the excel window. Opened the sheet again today to see that all of my changes are gone and I have effectively lost my stock because the absolute imbeciles at Microsoft can't code. How do I get my work back? When are microsoft going to sort their sloperating system out?Inefficient OneDrive Synchronization Causes Windows Explorer Slowdowns
OneDrive has become a significant performance bottleneck in daily Windows usage. Its synchronization process frequently consumes excessive disk resources, directly impacting Windows Explorer performance and making file browsing noticeably slow, regardless of the desktop PC's hardware specifications. What is even more concerning is that this issue has persisted for years. Many users have reported the same problem, yet the recurring response is simply that the team is "aware of the issue." Despite these acknowledgments, there have been no meaningful improvements, no clear action plan, and little transparency regarding progress or future fixes. The lack of communication and visible progress creates the impression that the user experience is not receiving the attention it deserves. For a service as important and deeply integrated into the Windows ecosystem as OneDrive, users expect greater transparency, stronger commitment, and continuous improvements to performance and reliability. At this point, OneDrive is becoming less of a practical productivity solution and more of a source of frustration for many users. We hope Microsoft will give these concerns the priority they deserve and provide a clearer roadmap for improving both the performance and overall reliability of the service. --- Sincronização ineficiente do OneDrive causa lentidão no Windows Explorer O OneDrive tem se tornado um gargalo significativo no uso diário do Windows. A sincronização frequentemente consome recursos de disco de forma excessiva, afetando diretamente o desempenho do Windows Explorer e tornando a navegação de arquivos lenta, independentemente da configuração do computador utilizado. O mais preocupante é que essa situação persiste há anos. Muitos usuários relatam o mesmo problema e, apesar das respostas recorrentes de que a equipe está "ciente da situação", não percebemos melhorias concretas, um plano de ação claro ou atualizações transparentes sobre o andamento das correções. A falta de comunicação e de avanços visíveis passa a impressão de que a experiência do usuário não está recebendo a atenção necessária. Para um serviço tão importante e amplamente integrado ao ecossistema Windows, seria fundamental haver mais transparência, comprometimento e evolução contínua da plataforma. Atualmente, o OneDrive está deixando de ser uma solução prática para muitos usuários e se tornando uma fonte constante de frustração. Esperamos que a Microsoft trate essas questões com a prioridade que merecem e forneça um posicionamento mais claro sobre os planos futuros para melhorar o desempenho e a confiabilidade do serviço.
Getting rid of unwanted shares
Hello everyone. On my company computers there is a name listed under "People" and this individual has shared a file with me (by mistake I assume). Through a lot of digging I finally found out he is an attorney and it was paperwork from some case he had worked on. I don't know him and whatever the docs are have nothing to do with me. The secretary I talked to didn't seem to care and said, "I don't believe it's confidential. Just ignore it." I don't want to ignore it! Every time I log on there it is. It's intrusive! And before you all say just hide it, No, There should be a way to not automatically accept unwanted shares.
Moving files out of unlinked, unsynced and disabled onedrive
I am out of storage space on my PC -Windows 11 and get reminders of that everyday. To help solve that problem I would like to move MyDocuments (a huge file) to Drive D. Here is the potential problem. I unlinked, unsynced and removed OneDrive in 2020, or so I thought. I still see the OneDrive symbol in Microsoft Explorer above the line from Drive C and other drives. Most of my files are accessible in Drive C, but not MyDocuments, Desktop, and some others. They can only be opened thru OneDrive. This always puzzled me, but since all my files are accessible to me, I haven't worried about it. Now I'm concerned that OneDrive still has its tentacles around some of my files. MyDocuments and Desktop are being updated, but my files in the cloud are seriously out of date. What does that tell me? If they are still tied to OneDrive somehow, does that complicate the removal of those files to Drive D?
Temp Files Flagged As Viruses By Norton - Windows 11
My Norton anti-virus software keeps quarantining temp files from my onedrive setup folder as containing viruses. This happens every few minutes. Any thoughts on what this might be from? All files seem to be synced and I am just doing normal browsing and Word processing.OneDrive for macOS documentation issue. DefaultFolder plist example is missing array wrapper
Hi everyone, The Microsoft Learn documentation for configuring the OneDrive sync app on macOS currently contains an incorrect plist example for the DefaultFolderLocation setting. Documentation page: https://learn.microsoft.com/en-us/sharepoint/deploy-and-configure-on-macos#defaultfolderlocation In the “DefaultFolderLocation” section, the current plist example shows the DefaultFolder key as a dictionary: <key>DefaultFolder</key> <dict> <key>Path</key> <string>(DefaultFolderPath)</string> <key>TenantId</key> <string>(TenantID)</string> </dict> This format does not work correctly when deployed as a managed preference/configuration profile. The setting starts working when the DefaultFolder dictionary is wrapped in an array, like this: <key>DefaultFolder</key> <array> <dict> <key>Path</key> <string>(DefaultFolderPath)</string> <key>TenantId</key> <string>(TenantID)</string> </dict> </array> Please update the Microsoft Learn documentation to include the array wrapper in the DefaultFolder plist example. The current Microsoft Learn example is confusing because administrators may deploy the documented plist exactly as shown, but the setting does not appear to work correctly until the array wrapper is added.
Problem with OneDrive-Docusign
Hello, I have been using Microsoft 365 Family with Word Online and OneDrive for a long time, and the "Request Signature" feature worked perfectly until recently. Now, every time I click Request Signature, I receive the following error: "We couldn't connect to the '{0}' catalog server for this add-in." I found your announcement about the retirement of the Legacy DocuSign for SharePoint integration, and I'm trying to determine whether this is the cause of the issue. My questions are: Is Microsoft 365 Family still supported for the Request Signature feature in Word Online? Do I need to migrate to Microsoft 365 Business to continue using this feature? If so, which Microsoft 365 Business plan do you recommend, and will my current DocuSign account continue to work after the migration? I have already cleared my browser cache, signed out and back in, and tested different browsers, but the issue persists. Thank you for your assistance.
Recent Blogs
Get ready for the July 2026 OneDrive Customer Office Hours! This session creates space for open conversation around the latest updates and how they support the way you use your files every day. In th...Jul 07, 2026- OneDrive on macOS is getting a major update to how it syncs! The Native Sync Engine is rolling out to Insiders today with version 26.098. It's up to 2x faster on initial sync and on-disk state change...Jun 10, 2026
