Error message: unable to validate your 'Create new GDAP relationship'
In Partner Center I want to create an admin relationship request for a certain customer. As you can see below I receive an error message when I clicked on 'finalize request'. The details of the error message: We are unable to validate your 'Create new GDAP relationship' request at this time. Be advised anonymous connections are not allowed for this service. If you believe you received this message in error, please try your request again. Click to https://learn.microsoft.com/en-us/partner-center/gdap-faq?branch=main#what-action-must-a-partner-perform-for-a-715-123220-error-or-anonymous-connections-are-not-allowed-for-this-service. If the issue persists, contact support and reference message code 715-123220 and Transaction ID: xxxxxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx. I tried to create a request on different times of the day and even my colleague doesn't managed to finalize the request because she also receives the same message. Does anyone here has a solution for this because I need to create this request as soon as possible. Thanks in advance!
Employment verification failed - Fix Now - Not Working
Fix Now button does nothing, or at least not as pictured in your own guide article. Account Verification side-screen is NOT showing up after clicking on the Fix Now button, as depicted the image in your own article. https://learn.microsoft.com/en-us/partner-center/enroll/verification-responses Fix Now button just restarts the process of verification, which fails constantly, without specifying what is wrong. This is an issue that needs to be resolved by Microsoft, there are multiple such reports.
Partner verification - proof / badge / certificate
Hi, I have completed verification for Microsoft AI Cloud Partner Program and I have the Partner Launch benefits. What is the correct way that I can prove to my customers that I am now an official microsoft partner ? I thought it was the logo builder - but was advised by microsoft that this is not the right place and to ask the question here. Thanks in advance.
CSP Account Verified & Authorized yet Indirect Reseller Status: SUSPENDED
Hello Partner Community Please assist any way you can... JillArmourMicrosoft​ is this in your wheelhouse? We are an CSP partner that is struggling to have our indirect reseller account suspension lifted even though our partner account is now fully verified and authorised. Our account was originally suspended due to a business registration vs shop location mismatch that was not resolved within a 30 day termination notification time limit. We corrected the address problem AFTER the account was suspended and although our account is now verified and authorised, the Indirect Reseller account suspension has not been automatically lifted and we are unable to contact a human representative to have it manually moved back to the Active state. We have submitted several Partner Support tickets but they do not provide actual support at all and automated responses from these tickets return a disclaimer stating the following with no further correspondence and the ticket automatically closed. Hello, Thank you for contacting Microsoft Partner support about the notice of suspension and termination proceedings. In the Microsoft AI Cloud Partner Program Agreement, both Microsoft and our partners reserve the right to walk away from the partner relationship by providing 30 days' notice to the other. Neither party is required to offer an explanation for the decision to terminate the partner agreement. As Microsoft is exercising its rights under this section 4.b of the Microsoft AI Cloud Program Agreement, we are unable to share an explanation or further details. Kind Regards, *Random Name* (He/Him) Support Engineer Partner Support Delivery - Program Customer Support My Working Hours: M-F 11:30 AM to 08:30 PM AEDT This lack of support is excruciatingly frustrating and terribly aggravating given that we are now subject to an indefinite period of considerable income loss with no recourse. Note that along with the suspension, emails have been sent to our customers notifying them that we are no longer qualified to act as their licensing provider which has been distressing for both our sales team and the customers. Our distributor is doing the best they can to help but they are unable to provide any real assistance and from what I hear, are unable to get any sensible advice from their Microsoft reps. Upon speaking with several other indirect resellers and distributors alike, it is my understanding that many partners are suffering the same or similar denial of service and I question whether this practice is even legal under Australian law regardless of any contractual fine print and disclaimers after the fact. This denial of support is a huge failure of Microsoft's policy makers and extremely poor business practice in general. If Microsoft wish to declare utter contempt for the small businesses that have supported them for several decades then those businesses might consider alternative platforms for their customers going forward. To conclude, I welcome any support or feedback from the community to help resolve this particular problem and help others with the same issue. Kind Regards, One very Frustrated Reseller.
Unable to pass Employment Verifcation step in Partner Center
Hello everyone, I am stuck at the Employment Verification step while trying to enroll in the Microsoft Partner Center. I have already submitted the required documents, including the domain invoice and the assignment letter, but Microsoft responded with: "Based on the information you have provided to date, we have determined that your organization does not currently meet the requirements to pass verification." This leaves me very confused, as the reply does not explain what exactly is missing or what additional documents are required. I have carefully checked the documentation, but there is no clear guidance. As a company focusing on IT security, this is extremely frustrating. We recently shifted from Linux to Windows development, and without a Microsoft Partner account we are unable to proceed with building kernel-level antivirus solutions for our users. This has a devastating impact on our business. Could anyone please share their experience or advise on what specific documents or requirements Microsoft usually expects in order to pass Employment Verification? Any help would be greatly appreciated. Thank you!Useless automated messages and an unsolved problem
I am writing to express my frustration with the ongoing difficulties I am having verifying my Microsoft Store account. Unfortunately, my account verification remains unresolved despite my repeated efforts and submissions of the requested documents. Over the past two weeks, I have provided all requested documents. While verification requires specific documentation, I have provided sufficient evidence to demonstrate my identity and alignment with the information in my account. Unfortunately, the automated responses I have received have not addressed the details of my submissions or clarified any specific issues preventing my verification. This lack of actionable feedback has resulted in significant delays, preventing me from publishing my application—a frustrating and detrimental situation to my business operations. To expedite the resolution of this matter, I request a direct conversation with a representative who can provide clear, actionable guidance tailored to my case. Human interaction will be far more effective than the automated email exchanges I have encountered. Please let me know a convenient time for such a call or direct me to the appropriate contact. I am eager to resolve this matter quickly and will make myself available to make sure that I am doing well. Thank you for your understanding and attention to this matter. I appreciate your prompt response.
Stuck setting up our legal business profile for almost 2 months
We are trying to submit our Microsoft Word Add-on app for approval. When trying to set up our partner center Legal business profile, we've run into repeated business errors. The biggest issue is our Developer info. We've submitted our domain registration, ownership, GoDaddy domain portfolio, and even our articles of incorporation, but cannot get anyone to help us move past the employment verification stage. We've checked multiple times that the information we submitted matches our domain registration. At this point, we're out of ideas and could really use some help from someone at Microsoft. We've tried submitting support tickets (4 total) and all we got were copy+paste requests asking for the information we already submitted. This has been going on for over a month. Also, our Partner page is stuck on identity verification and has been pending for days.
