Ctrl + click function

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Occasional Contributor

The Ctrl + link function on Word does not work. It does not take me to the webpage but instead says it cannot connect to the Internet. If I copy the link and paste it into the address bar, I can get there. Word is up to date. Any suggestions? Thanks. 

4 Replies
Does the issue affect all documents, or just one particular one? If it only affects one document, if you upload a copy or it, someone may be able to determine the cause of the problem.
This issue is only on one computer. The function works fine on another computer.
Under File>Options>Advanced>Editing options, is there a check mark in the box for:

User CTRL + Click to follow hyperlink

Can use use other CTRL + options, such as CTRL + b to embolden text? If not, the CTRL key may be faulty.
Yes, the box is checked. CTRL key works fine for everything else. Thanks.