Surface Laptop 5 not recognizing USB A or USB C ports - have tried everything

[Maria-Mullin]

Brand new Surface Laptop 5 - Brand new Windows 10 - upgraded to Windows 11 - ran all software, OS and firmware updates, multiple times. Also disabled/re-enabled all USB options in Device Manager, but nothing works. I need to set this laptop up for work, but I don't know what to do next. Please help.

I keep getting this message. I have verified that this USB works on other PCs/laptops.

[#2]

Contact Surface Support!

[#3]

@Deleted Thank you for responding. I will do just that. Do you happen to know the direct phone number to reach them?

[#4]

Great!

https://support.microsoft.com/en-us/home/contact?SourceApp=surfaceweb1&ContactUsExperienceEntryPoint...!

Here you go, follow the steps and it should give you a option to "talk to agent" via phone!

Shawn

[#5]

Thank you so much for this Shawn. BTW love your user ID. I will let you know what happens. I have all but given up, but hopefully this will help.

[#6]

No problem Maria!

Surface Team is the best, I always found great help from them!

God bless you too!

Shawn