Oct 16 2017 11:53 PM
Oct 16 2017 11:53 PM
Hi,
It works in the way:
System Model: Surface Hub 84
OS Version: 10.0.15063 N/A Build 15063
Any idea how to resolve that ?
Thanks for your support
Regards
Oct 17 2017 12:57 AM
Oct 17 2017 07:08 AM
Hi Dan,
- O365
- access to Admin settings via Group in Azure AD
- we are trying to open the document from the start menu - small windows which you see with calendar and files, once you logged in
- Hub installed last Friday 13/10
Thanks
Irek
Oct 17 2017 11:52 PM
Oct 17 2017 11:52 PM
Hi,
This is what I got from MSFT support:
"
What you are describing is actually related to a bug that intermittently appears on some Surface Hubs. The development team has been working on it since early summer, and we have a tentative ETA of the second week of November for a fix.
One thing I did want to make you aware of is that since the ability for users to log in to access their files and meetings on the Surface Hub is completely optional, you can disable that feature on the Hub, which should help to alleviate end-user complaints in the meantime. You can do so by going into Settings -> Surface Hub -> Power & clean-up.
"
Regards
Oct 18 2017 11:55 AM
@Nydia Cavazos Any chance this can be added to the known issues page if MSFT Support are aware and have been working on it?
On that note, any chance any other known issues can be disclosed on that page? Would be good to know in advance if there are issues affecting the device.
Oct 18 2017 12:03 PM
Hi Daniel,
I understand why you would like to know more. However, keep in mind that issues impact devices under different circumstances that are not common across all users and highly depend on specific configuration scenarios. As specifically mentioned in the webpage, we publish a subset of issues based on criteria. We definitely evaluate adding more and will update that when appropriate.
To get a look into what has been solved, please go to the Surface Hub update history webpage.
Thank you!
Nydia
Oct 18 2017 12:04 PM
Nov 14 2017 03:42 AM
Seeing this behaviour on 2 of our 6 Hubs. Bit of a weird one as they're all set up identically. Fix incoming????
Nov 16 2017 11:57 AM - edited Nov 16 2017 11:58 AM
Seems that updates have changed the behaviour but the issue still remains.
Feb 07 2018 09:55 AM
Any update on this issue?