We have started running Cloud PBX projects for customers now and are finding some pretty glaring issues with the manual porting process for Service Numbers and Toll-Free Numbers. Everytime we submit a request it seems to go into a sort of "black hole" where we lose all visablity to what is happening. The service engineers have to reply to us and let us know what is going on and we are finding it difficult to manage the project around these. This is especially true with the toll-free porting. We are now working with an escalation engineer, but the latest response on the process was, "Sorry for inconvenience. We are still working on the issue. I would keep you updated once I have information available."
Is there something being worked on or looked at to help out with this or is there a better way we should be going about the process?