Apr 21 2018 08:32 AM - edited Apr 21 2018 08:34 AM
Hi All,
We are using SharePoint Online (Office 365). Yesterday afternoon I deleted the root site collection (https://OurCompany.Sharepoint.com) and recreated it using the publishing portal template. A day later it still has not finished creating the site collection. It has a message saying: “We're still working on it and it might take 24 hours.” This is the first time this has happened to me. It normally takes a few minutes and not a day to create a site collection. Please view the attached image to view the screenshot.
I hope you can help
Colin
Apr 21 2018 09:35 AM
Apr 21 2018 09:51 AM - edited Apr 21 2018 09:54 AM
Apr 21 2018 09:51 AM - edited Apr 21 2018 09:54 AM
That's a very stupid reply.
If Microsoft did not want you to delete the root Site Collection they would have either stopped you from deleting it (unable to select and then delete it) or they would have given a warning message. I have deleted many root Site Collections in the past and not had this issue. There is nowhere on the internet saying you should not or can not delete the root Site Collection.
Apr 21 2018 01:22 PM
Apr 22 2018 03:14 AM
Like most companies we wanted a fresh new root site collection with no data. When we created the new root site collection it showed the publishing portal template as an available template. The issue is you cannot use the publishing portal template as the root site collection template. Microsoft should clearly state you cannot use the publishing portal template. even better remove it when creating a root site collection.
We now are back up and running with no help from your very, very unhelpful replies.
Apr 22 2018 03:22 AM - edited Apr 22 2018 03:24 AM
Apr 22 2018 03:22 AM - edited Apr 22 2018 03:24 AM
Glad you were able to solve the issue by yourself...AFAIK, the root site collection in any SPO tenant has no data so not sure what you mean by "a fresh new root site collection"...the site collection has not any kind of data...if you mean the template applied by Microsoft does not what you need, this is a different story. Being said that, I would like to know how you would advice your customer or your company to solve issues related to deleting root site collection in a SPO tenancy bearing in mind that Microsoft trends to release stuff to that root site collection such as the SPO landing page from where each user can see the list of sites he has been frequently using, create new sites or just news...have not tried myself to see what happens if I delete the root site in regards of the Home page because most companies are agree to create fresh site collections under /sites path
And last but not least, I recommend you to be more polite and less rude when someone tries to comment on a problem you can have when dealing with Office 365. This is a free community to get help, share experiences and problems and where respect is an important element...so if a comment does not help, simply say: I does not help.
Jun 07 2018 12:05 PM
Jun 07 2018 11:11 PM
Jun 08 2018 09:41 AM
Jun 08 2018 09:42 AM - edited Jun 08 2018 09:42 AM
I am on the same side... Can you provide the link of this Powershell snippet?
Jun 08 2018 10:04 AM
Jun 08 2018 11:21 PM
https://www.anupams.net/publishing-site-sharepoint-online-root/
Have not tried this yet. Was going to test before i post.
With recreating a team site i now get the following after 24hours.
Jun 08 2018 11:31 PM
Logged a call.
Answer from support guy regarding Publishing site:
As we discussed here is a link to a forum discussion detailing the issue with using a Publishing template for the creation of a Sharepoint root site: https://social.technet.microsoft.com/Forums/ie/en-US/077b9df1-2c03-4d32-9d9d-960f7fddff77/unable-to-...
Mar 14 2019 01:13 PM