Jul 13 2020
07:44 AM
- last edited on
May 24 2021
02:10 PM
by
TechCommunityAP
Jul 13 2020
07:44 AM
- last edited on
May 24 2021
02:10 PM
by
TechCommunityAP
Hi,
I m trying to use UL to protect pdf file on Win 10. I m getting following message.
Can someone please tell me how to fix this issue.
following is my program versions.
Following is the regedit
Jul 14 2020 01:57 PM
Hi @pradeepg290
Check if your PDF File is at least version 1.7 or if it have been protected by another Adobe mechanism.
Mostly I encounter those errors with the wrong pdf version. To change your pdf version you either need the source document as docx etc. and safe it with a up to date office version or change it via compatibility settings in pdf writer software. In Adobe following link may help:
https://blogs.adobe.com/acrolaw/2007/10/change_pdf_versions_using_acroba/
Regards
Jul 15 2020 05:56 AM
@pheeeling Good shout!
@pradeepg290 Is this happening on all of your PDF's or just this particular one?
Jul 15 2020 04:23 PM
Happen on my all PDF in one PC, I have tested the same thing on couple of other PC and working all good.
Thanks.
Jul 15 2020 10:01 PM
Ah so this is definitely an issue with the PC rather than the labelling then. I would maybe try uninstalling and reinstalling the AIP labelling client and see if that works.
Jul 16 2020 02:38 AM
I have renamed the MSIP ans MSIPC folders and uninstalled the AIP form the computer. Then reinstall and test its worked . What I cannot understand is I have installed the same set up originally and the second time. Why first time it doesn't work and second time it worked. :)
Thanks.
Jul 16 2020 03:49 AM