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Sarnst's avatar
Sarnst
Copper Contributor
Feb 24, 2021

Guests cannot add comments to Planner

We have external users with a mailbox and an E3 licence. 
with their external email address they have also been added as a guest user to Teams to make it easier to work in the Teams App and in their own company.
Somehow the guests are added as a mailcontact in exchange.
They are not able to add comments in planner.
This only applies for 2 users all others in the same situation are fine and normally added as guests

Trying for 3 months to get it fixed with MS support and they have no idea.

4 Replies

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  • Laurence Arbin's avatar
    Laurence Arbin
    Copper Contributor
    Oct 28, 2022

    Hello Sarnst,
    I know this post is very old. Are you still having this issue? As I have a user with the same issue, but cannot replicate it on a test account. Are you saying the problem occurs specifically if the external user has a contact in Exchange?
    I've done a little bit of reading and 'Comments' depend on the user having and Exchange mailbox.

    https://support.microsoft.com/en-us/office/comment-on-tasks-in-microsoft-planner-fd4aedde-7785-4cd0-96ee-122fbc9140e1
    Is it possible that that having a Contact entry stops planner being able to identify their external mailbox?
    Thanks
    Laurence

  • SanthoshB1's avatar
    SanthoshB1
    Bronze Contributor
    Feb 25, 2021

    Sarnst Does the guest users able to post replies for the conversations directly from group mailbox?

    • BenjaminBini's avatar
      BenjaminBini
      Copper Contributor
      Apr 21, 2021

      SanthoshB1 Hi, we face the same issue, we are guests user in one of our client's planner and we can not add comments in tasks. However we can edit the Note section.

       

      Any news on the issue?

       

      Thank you!

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