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Customer success story is not available
Hello, I would like to reach the team responsible for Microsoft.com “Customer Stories” I would like to receive a full version of story if available, or updrepublishing if the content has been archived or removed. Could you please redirect me to the marketing or editorial team responsible for these publications? Thank you in advance, KKSolvedviniciuscSep 09, 2025Copper Contributor93Views0likes3CommentsCan't add payment method to pay for Microsoft Store enrollment
I am trying to get enrolled to distributing my Windows app through the Microsoft Store. So I head over to partner.microsoft.com/dashboard and I press the "Enroll in programs" button: And then the: "Windows, Get started" button: Then I login with my personal account, which is required for this program. Then I choose "Windows and Xbox": Then I'm directed to either enter promo code (which I don't have) or to add a debet or credit card, (which I choose). I press "Add a new payment method" and enter in my card details, along with extra info it's asking for, and then when I hit "Save", I get this error below (But see further below, for the actual error from F12/Developer tools, which seems indicate a different issue) : Developer tools / F12 has this failing record in there: Request URL : https://paymentinstruments.mp.microsoft.com/v6.0/users/me/paymentInstrumentsEx?country=dk&language=en-US&partner=payin&billableAccountId=kZYybAIAAAAAAAAA&completePrerequisites=True Request Method : POST Status Code : 400 Bad Request Remote Address : 13.107.246.44:443 Referrer Policy : strict-origin-when-cross-origin Now, just to make sure, I have went through these additional steps: Tried with another browser (Edge, fully updated) - same error. Tried from another PC (actually 4 different PCs) - same error. Tried with a Macbook - same error. Tried from my remote PC in a another country - same error. Raised an issue with Microsoft support (this was 5 days ago now) - no response from support, except form "we received your support ticket" email. Tried from another personal Microsoft account - same error. Tried with a colleague, using their personal account and their PC - same error. Tried 3-4 different payment cards - same error. Anyone have any clue on this error? Is the Microsoft Store not a valid route forward anymore, for enrolling new software developers/vendors? Or is this Tenant-based perhaps? I could of course just buy a more expensive code signing certificate and then try to distribute the software through my own website, but that's not the ideal way forward. I really would like to get this working on the Microsoft Store if at all possible. Really hope this issue is resolvable...iSolveITApSSep 04, 2025Copper Contributor61Views0likes3CommentsGap in Partner Metrics for Sustainability Manager Workloads
We are actively working toward achieving the Solutions Partner Designation for Business Applications, and our organization has strong engagement in workloads such as Sustainability Manager and other non-workload specific Dynamics workloads. While we’ve observed that non-workload specific are considered under the Business Applications performance metric, it’s disappointing to see that Sustainability Manager is currently not counted. This has significantly impacted our progress, despite our continued efforts and customer success in this area. Additionally, for the Customer Success metric, neither non-workload specific nor Sustainability Manager are recognized as eligible workloads. As a result, we are unable to earn points under the Solution Partner Designation, even though these workloads are part of the Dynamics 365 license family. We respectfully request that Microsoft consider including these workloads —especially Sustainability Manager— as eligible for both performance and customer success metrics. This would more accurately reflect the value partners are delivering through the broader Dynamics ecosystem.CagatayYalcinSep 04, 2025Copper Contributor64Views0likes3CommentsInterface activation issue
Interface activation issue, document link: https://learn.microsoft.com/zh-cn/gaming/gdk/docs/store/commerce/service-to-service/microsoft-store-apis/xstore-v8-clawbackv2-sastoken I am a developer and need to use this interface to integrate Microsoft Pay. Please help meyihuaAug 25, 2025Copper Contributor21Views0likes1CommentUsers section missing from the new M365 admin center?
Hi all, Microsoft recently started redirecting admin.microsoft.com to admin.cloud.microsoft. People with the correct GDAP roles are able to access the Users section from the admin.microsoft.com admin center, but that section is missing on the new admin.cloud.microsoft admin center. The issue does not appear to be impacting everyone with the appropriate GDAP roles. Has anyone else run into this issue? Support tells me that we are the only partner reporting this issue. Thanks! -jonSolvedjonwbstr24Aug 21, 2025Iron Contributor277Views0likes9CommentsWindows hardware developer program deactivated in Partner Center - support cases closed unresolved.
Hello, I need assistance with the Windows Hardware Developer Program in Partner Center. My account shows as deactivated and inaccessible, even though my account is fully authorized and, I am the Global Administrator for our Entra ID tenant. Our organization has an active EV code signing certificate. Our D-U-N-S/company information is valid I have already opened Partner Center support tickets, but they were closed without resolution: Case ID: 2508050010001953 Case ID: 2508080010002600 Case ID:2508160010000069 Case ID:25081900100000123 First two tickets got closed, last two tickets I just opened asking for more clarification. Our company is desperately need to get WHQL certified driver so our customers can ship Windows products. From other community posts, it seems this may require a manual review and escalation to Partner Center Operations / Vetting Team, since automated provisioning has failed. Could a Microsoft representative please review this case and escalate it appropriately? Thank you, Huei-Mei Su LisuantechhueimeisuAug 20, 2025Copper Contributor64Views1like1CommentSessionValidationFailed
Error:Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked. If you require further information please reach out to Microsoft support with reference number: 715-123225 and transaction ID: 5ccc87ed-cc66-49a2-867c-2c49952f841c. I am applying Microsoft 365 and Copilot permissions link:https://go.microsoft.com/fwlink/?linkid=831172 Please help me solve the problem!!!yihuaAug 14, 2025Copper Contributor32Views0likes1CommentHow Are You Getting Sales/Leads?
Good day all, I am a Disabled Military Veteran and can't drive because of that. I am really trying to push getting clients and I am assuming I need to be going door to door (business to business) in person, but if I go that route I need to do this very effectively to avoid high costs of ubers (public transportation not really an option where I am). How are you all going about getting new clients and what types of businesses would you suggest going after for getting your first few clients? Are all even doing in person sales, and what would you say your process is like. Would also like to know how are you targeting your ideal client so that I can see if I can apply to mine. I am offering the Microsoft products as well as maintenance services for those. My ideal target would be small businesses and maybe nonprofits (but would be willing to see if I should switch to a different target market to start if something else would give me a higher return at least starting out until I can afford to switch back to small businesses perhaps). For anyone that can provide insights on here or through DM, thank you very much in advance.cvoiceAug 12, 2025Copper Contributor24Views1like0CommentsMCA Acceptance Partner Attestation Blocking
Hello. The blocking of Partner Attestations dated beore April 2023 is supposed to go into effect October 2025. We had a customer accept the MCA directly in their Admin Center, but then they could not access their licenses until the date for the Partner Attestation was updated. Is this a known issue? Has anyone else experienced this? We use the UI, not the attestation tool.214820Aug 12, 2025Iron Contributor72Views0likes3CommentsSystem Center in Partner Expanded Benefits
I am currently using Acronis for Server, Hyper V and Workstation Backups. Backup to Disk, as well as Tape libraries. I have a new subscription for Partner Expanded Benefits, and was wondering about using System Center DPM to perform my backups, as it would allow backup to Azure cloud (would use some of the 4k$ credits for this). Currently Acronis needs a separate subscription to allow this. Using DPM would save the annual maintenance costs that are being incurred with Acronis. My question is, only System Center 2022 is being offered with the Expanded Benefits. Is there some reason that 2025 is not offered. I would like to make sure that I will not be left in limbo if I were to switch to DPM, and then support/licensing in Expanded benefits is discontinued. As some follow up question a) has anyone else gone this route, and replaced a commercial backup software Veeam, Acronis etc with DPM. What has been your experience. b) How good is tape library support c) Online Azure backup - is it easy to implement, and does it work well (in my case, I would probably just backup up straight to Archive level storage, as I would use my own Disk and Tape as the primary backup locations, so cost should be minimal for many TB of datarsalasidisJul 25, 2025Copper Contributor57Views0likes1Comment
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