Forum Discussion
Trouble receiving OTP emails from Microsoft Partner Center
Hello!
When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to determine out why I am not receiving these emails.
Partner center support is quick to help me verify the account manually, but I would really like to see the automated system working as intended to help future partners avoid running into this same issue.
Could someone help me track down the email address these messages are coming from?
Thanks!
-jon
For reference, the first few tickets I opened under the following workspace/topic, but the assigned engineers say "you picked the wrong topic try again."
Workspace: Account Settings
Topic: Account verification > E-mail ownership
I ask what set of options I should pick to get my ticket routed to the right team, but I haven't located someone that can answer that question either. I've started choosing a random workspace and topic in the hopes that I get lucky. I don't think this strategy is going to work very well, but the partner center support team haven't suggested a better approach and I'm out of ideas. Maybe if I open enough tickets, someone on the partner center support team will notice and help me out.
14 Replies
I was also facing similar issue with OTP emails from Microsoft Partner Center, and in my case it was going to spam or getting delayed due to email filtering. Make sure to check junk/spam folder and also whitelist Microsoft email domains. If still not working, try using an alternative email or contact support to reset MFA settings.
- JillArmourMicrosoft
Community Manager
Love this! Thanks for the response mohdadeeb​.
jonwbstr24​ let's mention the MFA reset to your support team. 🤞
Hi Mohdadeeb,
Could you help me with the from address of the emails by chance? I believe I have all the "Microsoft email domains" permitted, but I haven't been able to confirm what address the messages are coming "from".
Thanks!
-jon
- JillArmourMicrosoft
jonwbstr24​ with this type of issue I have just learned you need to submit a support ticket here:
I spoke to M365 support, they informed me that while they are not familiar with the partner center, they wanted to help me open a ticket in the partner center to connect with the right support team. However, when she saw that I have opened 12 tickets with the partner center that the ticket assigned to her was opened from the partner center she asked for more time to look into my request.
- JillArmourMicrosoft
I am so glad they are trying to stick with this. I know it's been a long road for you so far. I think both support teams (Microsoft 365 and Partner center) need to work thru the problem together! I have made that suggestion to the escalation specialist as well. I hope we can figure this out for you.
Hi Jill, it's not unusual for the partner support team to recommend opening the ticket with the M365 support team. Likewise, the M365 support team likes to recommend opening tickets with the partner support team too. For example when GDAP accecss was broken in the M365 admin portal, M365 support thought that GDAP being a "partner thing" was handled by the partner team. What they eventually realized is that the M365 admin portal is supported by the M365 team, not the partner team.
both teams choose not to take ownership of the issue until I was able to get a tech lead on the phone from both teams so they could work out who is responsible.
My issue is with the Partner portal. So, I will be very surprised if the M365 support team, who has historically only supported issues with the M365 admin portal, would take ownership of an issue in the Partner portal.
- JillArmourMicrosoft
Keep us posted on how it goes!
It should be in your spam. It went straight to spam every time for me
Hi George! Could you help me with the from address of the emails by chance?
Thanks!
-jon
Another case closed and I'm not any closer to locating the topic that "most closely resembles the issue I am experiencing" I've spent nearly 30 days trying to locate the right team...
How satisfied are you with this Microsoft Support experience? Very Dissatisfied
Microsoft made it easy for me to handle my issue. Strongly disagree2603250010011364
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2604220040004513- JillArmourMicrosoft
jonwbstr24​ I have moved your inquiry to our Partner-led tech topics board in hopes someone here has some info to share. I am also tagging some superusers in case they have some ideas. 🤩
MartijnElfers​ Nick_Beacroft​ RobertHemsley​ nick_Anag​
Could not think something else rather than the below:
Whitelist Sender: Ensure you email is not blocked by your IT department or firewall.
Browser/Session Issues: Use InPrivate/Incognito mode to avoid cached data interference.
Verify Profile Email: Ensure your primary contact email is not a generic address (e.g., info@, sales@).
Trigger "Resend": Navigate to the Partner Center Legal Info or Profile page and use the "Resend verification email" option
For visibility and awareness, please let us know how you cope with this matter.
Wr,
NickHi Nick,
Thanks for the reply. I would love to whitelist the sender!
Could someone help me track down the email address these messages are coming from?
It's not the browser. I've tried multiple browsers, multiple computers, multiple locations.
It's not the email address. I've tried different email addresses at the same domain.
I have resent the message over 30 times in the last 60 days. Multiple times on the same day and multiple days and weeks apart. The message has yet to get delivered.I firmly believe the M365 platform is doing something weird, and at this point it is starting to look like I need to try sending the message to a domain hosted on not microsoft to try and figure out why microsoft is not allowing the message through.
It wouldn't surprise me if Microsoft's own mail servers are being blocked the inbound message at the perimeter.
Wouldn't that be funny, the partner center team isn't responsible for helping me verify the message reached the destination mail server (M365). Also, M365 isn't responsible for helping me identify messages being blocked at the perimeter. Therefore, Microsoft has created a potential support paradox.
