Forum Discussion

jonwbstr24's avatar
jonwbstr24
Iron Contributor
Apr 21, 2026

Trouble receiving OTP emails from Microsoft Partner Center

Hello! When clicking the Verify Email button in the location below, the primary contact email is not receiving the OTP verification email. I'm on my 6th Partner Center support ticket attempting to d...
tech question or issue
jonwbstr24's avatar
jonwbstr24
Iron Contributor
May 12, 2026

I spoke to M365 support, they informed me that while they are not familiar with the partner center, they wanted to help me open a ticket in the partner center to connect with the right support team. However, when she saw that I have opened 12 tickets with the partner center that the ticket assigned to her was opened from the partner center she asked for more time to look into my request.

  • JillArmourMicrosoft's avatar
    JillArmourMicrosoft
    Icon for Community Manager rankCommunity Manager
    May 12, 2026

    I am so glad they are trying to stick with this. I know it's been a long road for you so far. I think both support teams (Microsoft 365 and Partner center) need to work thru the problem together! I have made that suggestion to the escalation specialist as well. I hope we can figure this out for you.