Forum Discussion
Trouble receiving OTP emails from Microsoft Partner Center
Community Managerjonwbstr24​ I have moved your inquiry to our Partner-led tech topics board in hopes someone here has some info to share. I am also tagging some superusers in case they have some ideas. 🤩
MartijnElfers​ Nick_Beacroft​ RobertHemsley​ nick_Anag​
Could not think something else rather than the below:
Whitelist Sender: Ensure you email is not blocked by your IT department or firewall.
Browser/Session Issues: Use InPrivate/Incognito mode to avoid cached data interference.
Verify Profile Email: Ensure your primary contact email is not a generic address (e.g., info@, sales@).
Trigger "Resend": Navigate to the Partner Center Legal Info or Profile page and use the "Resend verification email" option
For visibility and awareness, please let us know how you cope with this matter.
Wr,
NickHi Nick,
Thanks for the reply. I would love to whitelist the sender!
Could someone help me track down the email address these messages are coming from?
It's not the browser. I've tried multiple browsers, multiple computers, multiple locations.
It's not the email address. I've tried different email addresses at the same domain.
I have resent the message over 30 times in the last 60 days. Multiple times on the same day and multiple days and weeks apart. The message has yet to get delivered.I firmly believe the M365 platform is doing something weird, and at this point it is starting to look like I need to try sending the message to a domain hosted on not microsoft to try and figure out why microsoft is not allowing the message through.
It wouldn't surprise me if Microsoft's own mail servers are being blocked the inbound message at the perimeter.
Wouldn't that be funny, the partner center team isn't responsible for helping me verify the message reached the destination mail server (M365). Also, M365 isn't responsible for helping me identify messages being blocked at the perimeter. Therefore, Microsoft has created a potential support paradox.
