Jan 19 2022 04:44 AM
Hello.
We're an MSP and since around 17th/18th Jan we've had one or two users in 7 different companies (tenants) report issues with shared mailboxes or shared calendars they have access to not updating.
We've been able to get working again by simply unticking option in Outlook profile to cache shared mailboxes.
But with this amount of clients with the same issue, I've not been able to see anything regarding known M365 health / windows update issue that causes this in the last few days. Anyone else seen this issue and know root cause or have any acknowledgement of known issue
Feb 15 2022 11:32 PM
Feb 15 2022 11:42 PM
Feb 17 2022 06:34 AM
@gblackburn Something that worked for me:
As others have done, disable caching shared mailboxes AND disable the "shared calendar improvements" option. Restart Outlook, then enable only the caching of shared mailboxes, because clearly the "shared calendar improvements" aren't.
All my sync errors have cleared up and the shared folders are updating again.
Whatever these "improvements" are, they should probably take it back to the lab. And if anyone knows of a way to get this back to the team that is no longer investigating this issue, please test it out and feel free to do so.
Best of luck
Feb 22 2022 12:53 PM
Feb 24 2022 12:26 PM
Feb 24 2022 01:02 PM
Feb 24 2022 01:37 PM
@Jeremy Bradshaw we can confirm that this fix either doesn't stick for more than maybe a day or simply doesn't work at all. Everything from toggling all of the cached mode settings to making a new profile to online repairs to full reinstallation of Office has not been effective in solving this. It is only affecting users that have delegated access to user mailboxes in our experience so far.
Feb 25 2022 06:29 AM
@gblackburn We are affected too, and find it pretty incredible that Microsoft has "suspended" investigation of this issue EX316072. "FInal Status: We're awaiting additional system logs from affected users' profiles to assist with the investigation. Please contact support for further details on how to collect the requested data and once it has been collected we'll resume our analysis of the issue."
Mar 03 2022 07:36 AM - edited Mar 03 2022 07:38 AM
@gblackburn I was facing the same issue. Disabling the cache did not help (for calendars). What magically solved the issue on my side was disabling the Microsoft 365 features:
Mar 17 2022 07:23 PM
hi all
see this link.. I opened a case few weeks back in feb and after some wait, this seem to be fixed now https://support.microsoft.com/en-us/office/shared-mailbox-is-not-automatically-refreshing-for-new-em...
Apr 11 2022 08:47 PM
This solution has worked great for us. The customer has high user shared inboxes that just weren't updating as quick as they needed them.
May 16 2022 09:58 PM