Outlook O365 Slow

%3CLINGO-SUB%20id%3D%22lingo-sub-271745%22%20slang%3D%22en-US%22%3EOutlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271745%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20user%20who%20has%20complained%20that%20scrolling%20his%20inbox%20in%20Outlook%20Office365%20after%20the%20recent%20update%20(to%20refresh%20the%20look)%20is%20very%20slow.%20I%20saw%20what%20he%20was%20referring%20to%20and%20it%20is%20laggy.%20It%20did%20not%20occur%20before%20the%20O365%20update.%20Anyone%20else%20seeing%20this%20same%20issue%3F%20Any%20known%20fixes%3F%20I%20should%20note%20that%20nothing%20has%20changed%2C%20but%20that%20he%20does%20have%20his%20font%20increased%20so%20he%20can%20see%20the%20text%20better.%20Maybe%20in%20the%20new%20interface%20this%20causes%20lag%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-274306%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-274306%22%20slang%3D%22en-US%22%3E%3CP%3EWelcome%20to%20the%20cloud%20%3A)%3C%2Fimg%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-272179%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272179%22%20slang%3D%22en-US%22%3E%3CP%3EWeird%2C%20I%20am%20able%20to%20see%20what%20the%20link%20is%20referring%20to%2C%20but%20the%20employee%20with%20the%20issue%20does%20not%20see%20some%20of%20the%20settings%20in%20his%26nbsp%3BGeneral%20tab.%20I%20had%20him%20check%20and%20he%20is%20running%20the%20latest%20version%20of%20Outlook.%20How%20can%20one%20Office%20365%20tenant%20have%20employees%26nbsp%3Bon%20different%20version%20of%20Office%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271995%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271995%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%2C%20we%20will%20try%20these%20and%20report%20back.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271878%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271878%22%20slang%3D%22en-US%22%3E%3CP%3EWhich%20update%20might%20that%20be%2C%20you%20are%20not%20being%20very%20specific%20here.%20One%20of%20the%20recent%20changes%20that%20were%20introduced%20in%20Outlook%20is%20a%20redesigned%20display%26nbsp%3Bstack%20to%20better%20handle%20multi-monitor%20setups%20and%20differences%20in%20DPI.%20This%20might%20cause%20issues%20in%20some%20cases%2C%20so%20you%20can%20try%20toggling%20the%20setting%20off%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Foffice-support-for-high-definition-displays-6720ca0e-be59-41f6-b629-1369f549279d%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.office.com%2Fen-us%2Farticle%2Foffice-support-for-high-definition-displays-6720ca0e-be59-41f6-b629-1369f549279d%3Fui%3Den-US%26amp%3Brs%3Den-US%26amp%3Bad%3DUS%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EYou%20can%20also%20try%20toggling%20hardware%20graphics%20acceleration%3A%20%3CA%20href%3D%22https%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F2768648%2Fdisplay-issues-in-office-client-applications%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.microsoft.com%2Fen-us%2Fhelp%2F2768648%2Fdisplay-issues-in-office-client-applications%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-271832%22%20slang%3D%22en-US%22%3ERe%3A%20Outlook%20O365%20Slow%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-271832%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20Tyler%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHave%20you%20tested%20if%20the%20issue%20happens%20why%20Outlook%20is%20opened%20in%20safe%20mode%3F%20Outlook.exe%20%2Fsafe%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Contributor

I have a user who has complained that scrolling his inbox in Outlook Office365 after the recent update (to refresh the look) is very slow. I saw what he was referring to and it is laggy. It did not occur before the O365 update. Anyone else seeing this same issue? Any known fixes? I should note that nothing has changed, but that he does have his font increased so he can see the text better. Maybe in the new interface this causes lag?

5 Replies
Highlighted

Hi Tyler,

 

Have you tested if the issue happens why Outlook is opened in safe mode? Outlook.exe /safe

Highlighted

Which update might that be, you are not being very specific here. One of the recent changes that were introduced in Outlook is a redesigned display stack to better handle multi-monitor setups and differences in DPI. This might cause issues in some cases, so you can try toggling the setting off: https://support.office.com/en-us/article/office-support-for-high-definition-displays-6720ca0e-be59-4...

 

You can also try toggling hardware graphics acceleration: https://support.microsoft.com/en-us/help/2768648/display-issues-in-office-client-applications

Highlighted

Thank you, we will try these and report back.

Highlighted

Weird, I am able to see what the link is referring to, but the employee with the issue does not see some of the settings in his General tab. I had him check and he is running the latest version of Outlook. How can one Office 365 tenant have employees on different version of Office?

Highlighted

Welcome to the cloud :)