outlook.live.com not showing external images in messages

[mikeblas]

I can't get outlook.live.com to show images. I'm using an ancient account -- msn.com migrated to outlook.com, if that matters. But I also have an Office 365 subscription I'm using the service in a desktop browser.

Up to a few weeks ago, things were fine. But now mailing lists that I subscribe to (like Harbor Freight Tools advertisements, or The Wall Street Journal, or Redfin search matches, or ...) aren't showing images. This makes email pretty much unusable, since there's no UI to explicitly allow images for that email message.

I've added the email sender to my contacts and to safe senders. The mailing list is known to Outlook in the options -- seems like that's allowed, too.

When I try to search for this issue, I end up hitting answers from 2012 which describe settings and menus that aren't in my UI.

How can I get images to load? Why did they break?

I tried digging a bit deeper:

I'm looking at a message in the browser that has blocked images. If I'm looking at the message itself, I see this HTML for one of the blocked images:

<img data-imagetype="External" blockedimagesrc="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" alt="automotive" class="x_width_95" style="display:block; margin:0 auto; border:0; white-space:pre; text-align:center">

but if I view the message's original source (using three dots / view / message source) then I find this HTML for the same image:

<img src="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" style="display:block;margin=:0 auto;border:0;white-space:pre;text-align:center;" alt="automotive" class="width_95">

So it's very clear that outlook.live.com is translating the HTML and blocking the image deliberately. How can I make it stop doing that?

[#2]

Problem exist on multiple browsers and PCs, so a Microsoft problem.

As a workaround I downloaded from the Microsoft Store the Mail and Calendar App for PC. It does not have this problem, and you can use to access your emails and calendar.

https://www.microsoft.com/en-us/p/mail-and-calendar/9wzdncrfhvqm?activetab=pivot:overviewtab

[#3]

@martinversteeg Thanks, going to outlook.live's settings and choosing group by conversations in the Layout tab let the images load.  You're better than MS's support staff!  ;)

[#4]

@mikeblas same issue and started on the 21st of September too. Yes the grouping by conversation works but hopefully not a permanent fix. Too bad Microsoft tech support can't be tagged from threads. 

[#5]

my current work around is using a mail app on windows 10. i just cant comprehend how its taking them this long to fix

[#6]

@mikeblas Looks like it's fixed!!  See if you agree!

[#7]

That worked. It will do for now. Thanks!

[#8]

Nope, still no pics for me :(

[#9]

That may be an awesome workaround for you, but there is a reason why I use mail in a web browser. I don't want the Mail and Calendar App installed on my system. Period. Microsoft needs to fix this. They broke it, they fix.

[#10]

@mikeblas 

I too am having the same issue and yes, it started about a week or so ago. I had a hotmail account that was migrated over.  

As info it is not happening when I view my email on my iPhone (not using the outlook app).

[#11]

Great idea!

[#12]

Started working OK again today: Mac, Big Sur 11.5, Chrome, Edge, Safari, Firefox. Fingers crossed it CONTINUES to work .................

[#13]

@BadBadDog Still not working for me on chrome.  

[#14]

Works for me in Chrome incognito with Conversation off. Thank goodness

[#15]

I do not like conversation view. The fact that it nerfs image viewing when conversation view is off is terrible.

[#16]

Same issue for me! I hit reply/forward to see the imagines-a pain, but it lets me see the image.

[#17]

Tried in "Conversation View" and the images are displaying now.

[#18]

I was doing that as well....

[#19]

THAT WORKED FOR ME!!!

[#20]

Works-Thanks

[#21]

@mikeblas 

I got it to work!  Microsoft sent this email & I didn't think that would work but it did.  Now I can read my emails with pics included.

>Sign in to Outlook.com.

>At the top of the page, select Settings.

>Select conversation view at “Newest on top”.