Sep 18 2021 09:04 AM
I can't get outlook.live.com to show images. I'm using an ancient account -- msn.com migrated to outlook.com, if that matters. But I also have an Office 365 subscription I'm using the service in a desktop browser.
Up to a few weeks ago, things were fine. But now mailing lists that I subscribe to (like Harbor Freight Tools advertisements, or The Wall Street Journal, or Redfin search matches, or ...) aren't showing images. This makes email pretty much unusable, since there's no UI to explicitly allow images for that email message.
I've added the email sender to my contacts and to safe senders. The mailing list is known to Outlook in the options -- seems like that's allowed, too.
When I try to search for this issue, I end up hitting answers from 2012 which describe settings and menus that aren't in my UI.
How can I get images to load? Why did they break?
I tried digging a bit deeper:
I'm looking at a message in the browser that has blocked images. If I'm looking at the message itself, I see this HTML for one of the blocked images:
<img data-imagetype="External" blockedimagesrc="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" alt="automotive" class="x_width_95" style="display:block; margin:0 auto; border:0; white-space:pre; text-align:center">
but if I view the message's original source (using three dots / view / message source) then I find this HTML for the same image:
<img src="https://assets.bounceexchange.com/assets/uploads/users/4035/042221/HarborFreight/tc1-155.jpg" width="155" style="display:block;margin=:0 auto;border:0;white-space:pre;text-align:center;" alt="automotive" class="width_95">
So it's very clear that outlook.live.com is translating the HTML and blocking the image deliberately. How can I make it stop doing that?
Sep 22 2021 07:04 PM
Problem exist on multiple browsers and PCs, so a Microsoft problem.
As a workaround I downloaded from the Microsoft Store the Mail and Calendar App for PC. It does not have this problem, and you can use to access your emails and calendar.
https://www.microsoft.com/en-us/p/mail-and-calendar/9wzdncrfhvqm?activetab=pivot:overviewtab
Sep 22 2021 07:27 PM
@martinversteeg Thanks, going to outlook.live's settings and choosing group by conversations in the Layout tab let the images load. You're better than MS's support staff! ;)
Sep 22 2021 08:10 PM
@mikeblas same issue and started on the 21st of September too. Yes the grouping by conversation works but hopefully not a permanent fix. Too bad Microsoft tech support can't be tagged from threads.
Sep 22 2021 11:33 PM
Sep 23 2021 02:33 AM
@mikeblas Looks like it's fixed!! See if you agree!
Sep 23 2021 04:50 AM
Sep 23 2021 05:34 AM
Sep 23 2021 07:15 AM
Sep 23 2021 07:27 AM
I too am having the same issue and yes, it started about a week or so ago. I had a hotmail account that was migrated over.
As info it is not happening when I view my email on my iPhone (not using the outlook app).
Sep 23 2021 07:30 AM
Sep 23 2021 08:23 AM
@BadBadDog Still not working for me on chrome.
Sep 23 2021 08:29 AM
Works for me in Chrome incognito with Conversation off. Thank goodness
Sep 23 2021 12:36 PM
Sep 23 2021 12:47 PM
Sep 23 2021 12:54 PM
Sep 23 2021 01:07 PM
Sep 23 2021 01:08 PM
Sep 23 2021 06:11 PM
I got it to work! Microsoft sent this email & I didn't think that would work but it did. Now I can read my emails with pics included.