Outlook issues on Server 2022 RDP clients

Copper Contributor

Hi, wondering if anyone can help with this:


Cloud Server running Server 2022 Standard 21H2 with 3 RDP users

O365 installed and users are running Outlook V2403 in 32 bit (needed for Myob AccountRight Enterprise)


When admin tries to send an email via MYOB, it all works fine. The Trust Center in Outlook shows standard Programmatic Access selection and NOT greyed out


When a user tries to send an email via MYOB, it pops up a message saying “A program is trying to send an email message on your behalf” and it then takes about 10 seconds before the Allow button becomes available. We believe this is due to Programmatic Access settings in the Outlook Trust Center but these are greyed out for users.


We have looked for a Group Policy template that controls this and also for the relevant registry settings with no luck. Anyone have any suggestions please? We'd like the popup not to appear at all but if the Allow button became active immediately, this would also be acceptable.


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