@Martin_Karny
If you are encountering a login error in the new Outlook (preview) when trying to access your company B account after leaving company A, here are some tips to resolve the issue:
- Clear Cached Credentials: Outlook might still be holding cached credentials for your company A account, which could be causing the login issue. To clear cached credentials, follow these steps:
- Close Outlook completely.
- Press the "Windows + R" keys to open the Run dialog box.
- Type "control keymgr.dll" and press Enter. This will open the Credential Manager.
- Under the "Windows Credentials" section, locate any entries related to your company A account, and remove them.
- Restart Outlook and try logging in again.
- Remove Old Account Profile: It's possible that remnants of your company A account profile are causing conflicts. Follow these steps to remove the old account profile:
- Close Outlook.
- Go to "Control Panel" > "Mail" (or "Mail (32-bit)" if you are on a 64-bit system).
- Click on "Show Profiles."
- Select the profile associated with your company A account and click "Remove."
- Restart Outlook and try logging in again with your company B account.
- Update Outlook: Make sure you have the latest updates installed for Microsoft Outlook. Outdated versions may have bugs or compatibility issues.
- Disable/Remove Add-ins: Sometimes, third-party add-ins can interfere with Outlook's behavior. Temporarily disable or remove any add-ins you might have installed and see if the issue persists.
- Check Proxy Settings: Ensure that your proxy settings are configured correctly. Incorrect proxy settings can sometimes prevent Outlook from connecting to your company B account.
- Check Office 365 License: Verify that your Office 365 license associated with your company B account is still valid and active.
- Windows Credentials Manager: If the issue persists, you can try removing any entries related to Office or Outlook in the Windows Credentials Manager:
- Press "Windows + R" to open the Run dialog box.
- Type "control /name Microsoft.CredentialManager" and press Enter.
- In the Windows Credentials Manager, check for any entries related to Office or Outlook and remove them.
If none of the above tips resolve the issue, it is possible that there may be a more complex problem with your Office or Windows installation. The text and the steps are the result of various AI's put together.
My answers are voluntary and without guarantee!
Hope this will help you.
