Jun 03 2022 08:01 AM
Hello,
I've been using Outlook for about 5 years now with our Office365 business account and within the last 5 weeks or so almost all of my emails to clients/potential clients are going stright to their junk mail folders which is causing issues with clients feeling like they aren't being serviced or cummunicated to. Is there anything I can do on my end to help my emails NOT get flagged by clients email programs as potential spam/junk??? Not sure why this has become an issue all of a sudden.
Jun 05 2022 07:50 PM
Hi @EricFogg,
Take a look at the DNS records for your custom domain and at a minimum make sure you have an SPF record configured as per this link. Set up SPF to help prevent spoofing - Office 365 | Microsoft Docs.
Thanks, Ash