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ONEDRIVE WEB VERSION
I use the OneDrive web version because I don't want to install the OneDrive app, as I have very little space on my C: drive. So my question is: I copied all my music from my PC to OneDrive via the web a few months ago, but it has all disappeared again! I had to do this last year as well because it had all disappeared then too. Why do I have to keep doing this? It takes a very long time because my broadband is very slow. Luckily, I have a backup on an external hard drive, but I don't want to have to keep doing this! Does anyone know why my Music folder keeps disappearing from my OneDrive (web)?andreafernsJul 27, 2026Copper Contributor27Views1like1CommentOnedrive stuck at "Uploading, xxx files and x.x GB remaining (0%)"
Onedrive stuck at "Uploading, 141.379 files and 1.6 GB remaining (0%)". Nothing happens anymore. Restart has no effect. and this definitely accounts for more than 0% of my OneDrive of 5GB. Using Windows 11MacMarcJul 27, 2026Occasional Reader6Views0likes0CommentsOneDrive Access Issue – User Unable to Access OneDrive Despite Multiple Troubleshooting Attempts
Hello Community, We are facing an issue with a user who is unable to access their OneDrive. Whenever the user tries to access OneDrive, the same error message continues to appear (screenshot/error attached). We have already performed the following troubleshooting steps: Removed and re-assigned the Microsoft 365 license. Executed the required PowerShell commands and confirmed that the user has a valid OneDrive URL and access permissions. Verified OneDrive and SharePoint settings from the SharePoint Admin Center. Used Microsoft Support and Recovery Assistant (SaRA) and reviewed the recommendations provided. Attempted to re-provision the user's OneDrive site. Despite completing all the above steps, the issue persists and the same error continues to be displayed. Additional Information: User has a valid Microsoft 365 license assigned. OneDrive service is enabled for the user. SharePoint Online is functioning normally for other users. Re-provisioning OneDrive did not resolve the issue. Has anyone encountered a similar issue or can suggest additional troubleshooting steps to identify the root cause? Any guidance would be greatly appreciated.Gagandeepkaur370Jul 26, 2026Copper Contributor54Views0likes1CommentMissing Files
Previously, I had been using Onedrive to save data on it. I didn't have a lot of data but some folders, files, etc... Last week, on my Mac, I installed Onedrive and it was active. Today, after I signed in to my account, my files were missing. Some of it was cache when I synced it with my Mac. I know stuff was there. Now, after I sign in, there is folders there but they are empty. These folders were not there earlier. There is whole bunch of files in the recycle bin which I didn't put there. Some how the cached files ended up in the recycling bin. I am not able to install Onedrive anymore on the Mac. What is going on?jkbmjpJul 24, 2026Copper Contributor26Views0likes1CommentWay to recover onedrive content without my login
Is there a way to recover whatever might have been uploaded to OneDrive (because it hijacks the computer) without my old phone number? I'm still waiting for the AI to "moderate" my initial question and post it, and am assuming I'll be up a creek without a paddle. Will it let me uninstall onedrive from a samsung notebook entirely without my old phone number being accessible? (I changed my number. I have zero access to the old number and no way to get into my account to change it.) It is so wholly unethical and morally depraved that Microsoft is allowed to get away with this.oliviaclymerJul 23, 2026Copper Contributor6Views0likes0CommentsOneDrive login--no longer have my old phone number
Thank you in advance for any help you can provide. I have a Samsung notebook that came with preinstalled OneDrive, purchased in 2021 Since then, my phone number changed. I do not even remember signing up for onedrive--I was recovering from a neurological problem when this laptop was bought, and I am guessing onedrive can't be deleted, because its not something I would have signed up for had I been in my right mind. I don't want to try deleting it because it appears some files have been automatically uploaded to the inaccessible onedrive. Recently passed this notebook on to a family member, and his photos are getting uploaded to a one drive account I no longer have the cell phone number to verify log in on with. The log in support page has zero option that works to get my login phone number changed. Obviously, Microsoft phone support blocks your number once you call because they do not care about non-business customers. How can we recover the photos that were forced-to-upload to onedrive without the old phone number? Once we do that, will it cause issues on the samsung notebook to uninstall onedrive, if that is even possible. Thank you.7Views0likes0CommentsEnabling OneDrive Health Sync
Hello, once again being victimized by Microsoft 😒 Have a series of users reporting constant sync errors. We've reached out to Microsoft technical support and they just successively told us it was garbage and not to use it. Anyway, trying to get the Sync Health Dashboard to work, based off this document: https://learn.microsoft.com/en-us/sharepoint/sync-health?tabs=windows It's one of those Microsoft documents that the community CAN'T edit, so of course - it's out of date and incorrect. From what I can figure, based on research from other sources, most of this process is now arbitrary, and you have to create a 'EnableSyncAdminReport' in some policy location in the registry. Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\OneDrive < already exists, but not referenced by documentation Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\OneDrive < key doesn't exist, but is referenced by documentation. but this sorta 'try it and see' methodology really upsets me. Anyone have any insight to this, and why the documentation team fails to update the documentation, or whether this process will work or not?underQualifriedJul 17, 2026Iron Contributor168Views0likes1CommentProblems: The folder has a number over 1000 and isn’t synchronising with the iPhone
I have created several folders with numbers in their names, such as ‘now1002rampf’; I can see these on OneDrive on my PC, but unfortunately not on my iPhone, OneDrive app. This only affects the ones with a number higher than 999.xj60hJul 17, 2026Copper Contributor37Views0likes1CommentOnedrive downloaded zip file unable to open on Windows PC
I have downloaded all my files in onedrive (roughly 80GB, all into a zip file around 20 GB) into my PC, but my PC stated "Windows cannot open the folder. The compressed file (zip) "xxxxx" is invalid. How should I deal with that situation.MiraclemikeJul 16, 2026Copper Contributor71Views0likes1CommentMissing data
I recieved several emails from Microsoft that were legit. I was advised I am 290+ GB over my quota for 5GB I realize my Clipchamp was saving to my personal OneDrive NOT my business OneDrive (where I have 5TB) Anyway, I opened a ticket with Microsoft and they confirmed my personal OneDrive has 1GB of data in it -- not 290+ Looks like my data vanished... Can you please contact me and help with resolution?MJNJul 16, 2026Copper Contributor26Views0likes1Comment
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