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OneDrive Android stuck on "We need to update your account"
Hi, Since a few days ago, I can no longer use OneDrive on my Xiaomi phone. When I open the app, I get the following message: "We can't display this item. We need to update your account. This operation should only take a few moments." When I select OK, nothing happens. No sign-in window appears and I can't access any of my files. I've already tried: uninstalling and reinstalling OneDrive clearing the app cache and data restarting the phone checking my network connection The problem remains. What's strange is that OneDrive seems to remember my account because it opens directly on the "My files" screen instead of asking me to sign in again. Has anyone else seen this recently on Android? Thanks.
OneDrive Taking up space on C: even when nothing is being kept on device.
Recently got a new device and had all my files on the previous device synced to my OneDrive. The C drive has about 120 GB of my data (including OS) but when I check my Disk space, I only have 5GB remaining out of 256. However, OneDrive seems to be taking about 150 GB on the disk even though all the files have the cloud icons on it.
OneDrive Access Issue – User Unable to Access OneDrive Despite Multiple Troubleshooting Attempts
Hello Community, We are facing an issue with a user who is unable to access their OneDrive. Whenever the user tries to access OneDrive, the same error message continues to appear (screenshot/error attached). We have already performed the following troubleshooting steps: Removed and re-assigned the Microsoft 365 license. Executed the required PowerShell commands and confirmed that the user has a valid OneDrive URL and access permissions. Verified OneDrive and SharePoint settings from the SharePoint Admin Center. Used Microsoft Support and Recovery Assistant (SaRA) and reviewed the recommendations provided. Attempted to re-provision the user's OneDrive site. Despite completing all the above steps, the issue persists and the same error continues to be displayed. Additional Information: User has a valid Microsoft 365 license assigned. OneDrive service is enabled for the user. SharePoint Online is functioning normally for other users. Re-provisioning OneDrive did not resolve the issue. Has anyone encountered a similar issue or can suggest additional troubleshooting steps to identify the root cause? Any guidance would be greatly appreciated.
OneDrive suddenly became empty after university storage policy change Is recovery still possible?
Hello everyone, I am looking for technical guidance regarding a serious OneDrive for Business issue under Microsoft 365 Education. Environment - Microsoft 365 Education tenant. - University-managed account. - OneDrive for Business. - My account is still active and I can sign in normally. What happened On July 16, 2026, I signed into my OneDrive and discovered that my entire "My files" folder was empty. I verified the following: - I am signed into the correct account. - "My files" is completely empty. - The OneDrive Recycle Bin is empty. - "Restore your OneDrive" does not show any mass deletion event. - My OneDrive site is accessible, but there are no files. - I unfortunately do not have a complete local backup. A few days later, my university informed students that they had reduced the OneDrive storage quota from 5 TB to 30 GB due to a Microsoft/provider policy update. I suspect my OneDrive contained more than 30 GB because I had stored backups from my previous computer together with years of academic, personal and work files. However, I would like to understand whether exceeding the new storage quota could actually cause an existing OneDrive site to appear completely empty, or whether this suggests another issue such as: - OneDrive reprovisioning - Site replacement - License reassignment - Site deletion - Storage migration - SharePoint issue - Other administrative problem The university initially described this as a temporary Microsoft incident, but later told me that the files had been deleted because of the OneDrive application, without providing any technical explanation. I have already asked the university IT department to investigate: - Deleted Sites in SharePoint Admin Center - Second-stage Recycle Bin - Retention policies - Previous OneDrive site - Licensing history - Possible restore options My question to Microsoft experts is: 1. Can a storage quota reduction (5 TB → 30 GB) ever make an existing OneDrive appear completely empty? 2. Are there other administrative scenarios that could produce this behavior while leaving the account active? 3. Is there anything specific I should ask my Microsoft 365 administrator to verify that is commonly overlooked? Any guidance would be greatly appreciated because these files represent several years of academic, professional and personal work. Thank you very much.
Missing Files
Previously, I had been using Onedrive to save data on it. I didn't have a lot of data but some folders, files, etc... Last week, on my Mac, I installed Onedrive and it was active. Today, after I signed in to my account, my files were missing. Some of it was cache when I synced it with my Mac. I know stuff was there. Now, after I sign in, there is folders there but they are empty. These folders were not there earlier. There is whole bunch of files in the recycle bin which I didn't put there. Some how the cached files ended up in the recycling bin. I am not able to install Onedrive anymore on the Mac. What is going on?
How do you remove OneDrive Photos
I was reading how the OneDrive Photos app was stealth installed with no announcement and no opt-out functionality. Then I discovered that the program had installed itself on my desktop servers running OneDrive for Business and is labeled as a beta product. Since we are using a non-persistent VDI environment, it is never a good thing when programs install without our knowledge or approval. We have change control and testing procedures we need to follow. It is particularly worrying that Microsoft would push beta software to corporate production environments. I need to remove this software and block reinstallation until it can be vetted, but I cannot find an independent uninstall function nor can I find instructions a command line tool like DISM. It looks like it is integrated into OneDrive. A quick response is requested. Thank you in advance
Block/prevent specific folders from being sync'ed
As OneDrive admins we would like to block/prevent specific folders from being sync'ed (i.e node_modules), using policies. In the roadmap there is this item: https://www.microsoft.com/microsoft-365/roadmap?id=178292 that was supposed to be rolling by now, any information about its status? Thanks
Windows Explorer shows "OneDrive - Tenant" for one tenant but "FirstName - Tenant" for others
Hi everyone, I'm trying to understand how Windows Explorer determines the display name of OneDrive accounts in the navigation pane. Environment Windows 11 (fully up to date) Latest OneDrive sync client One Windows user profile Four OneDrive accounts connected simultaneously: Roy - Tenant A Roy - Tenant B Roy - Personal OneDrive - Tenant C The strange part is that only one business tenant is displayed as "OneDrive - Tenant", while the others are displayed as "FirstName - Tenant". What I've already verified Microsoft 365 Display Name is correct ("Roy Möllers") Organization (Tenant Display Name) is correct User Principal Name is normal OneDrive license is assigned The tenant is a normal Microsoft 365 tenant (Nonprofit in this case) OneDrive The account is a normal OneDrive account (not just a SharePoint library) The account synchronizes correctly The issue only affects the display name in Windows Explorer Local folder All business accounts use the same folder naming convention: C:\Users\<User>\OneDrive - <Tenant> So the local folder name is not the cause. Registry I compared the registry entries under: HKCU\Software\Microsoft\OneDrive\Accounts\BusinessX The values such as look normal. DisplayName UserName UserFolder I also checked the corresponding CLSID entries under: HKEY_CLASSES_ROOT\CLSID The (Default) value is "OneDrive - <Tenant>" for all business accounts, including the tenants that Explorer displays as "FirstName - Tenant". Therefore, Explorer is clearly not using the CLSID default value directly. OneDrive cache I completely removed the local cache for the affected account: Unlinked only the affected OneDrive account Closed OneDrive completely Deleted only the corresponding BusinessX folder under: %LocalAppData%\Microsoft\OneDrive\settings Signed in again The display name remained: OneDrive - Tenant C Configuration files I compared between the working and affected tenants. No meaningful differences related to naming. Global.ini ClientPolicy.ini My question: Does anyone know where Windows Explorer actually gets the navigation pane display name from? I have not been able to find any Microsoft documentation explaining this behavior. Any technical insight would be greatly appreciated.
