new emails going to deleted items on outlook

New Contributor

Good day

one of my users' new emails are going straight to deleted items instead of inbox.

What could be the issue?

 

 

6 Replies
Likely a (hidden) rule, you can check via MFCMAPI (sample guide here: https://learn.microsoft.com/en-us/exchange/troubleshoot/administration/delete-junk-email-rules-mfcma...) or the following PowerShell cmdlet:

Get-InboxRule -Mailbox email address removed for privacy reasons -IncludeHidden

If you find such a rule, you can delete it via Remove-InboxRule.

Hello, @Lebone_Phahlane, this can happen when you choose the 'Ignore' option for one message, and after it, all other messages in this thread can be moved to the deleted items.

 

A workaround for this issue is to delete the "ignore" status. To do it properly, choose your Deleted Items folder and choose the message which is configured to be ignored.

 

Now hit Ignore on the Delete group and Stop Ignoring Conversation. If you have any questions about the process, check these screenshots.

 

One more suggestion is to become versed in Microsoft 365 backups in order to recover in the future from any system glitch.

Hello
thank you for response.
the messages which go to deleted items are not related, and I cannot find the message which is configured to be ignored.

Hello

does the same apply on Exhange online?
Hi Lebone,

You can find the Ignore configuration by following the steps below:
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In the Deleted Items folder, select the conversation that you want to recover, or any message within that conversation. By default, the Deleted Items folder is arranged by date. To change to Conversation view, select Arrange By, and then select Conversation.

On the Home tab, in the Delete group, select Ignore Ignore conversation.

Ignore conversation

Select Stop Ignoring Conversation.

The conversation is moved back to your Inbox. Future messages are delivered to your Inbox.

Note: The Stop Ignoring Conversation command in step 3 appears in the Stop Ignoring Conversation dialog box. This dialog box doesn’t appear if you previously selected the Don’t show this message again check box.
---------------------------------------------------------------------

And yes, same applies on Exchange Online.
There also could be an Outlook rule which is moving the emails into Deleted folder. Please check for Outlook rules too.

Hope this helps.

Regards
Swati
Hi Swati

the ignore conversation option is not enabled on any of the emails in the deleted items folder, and emails which go straight to the folder are not related. there is no outlook rule set to move new emails to deleted items.
Regards
Lebone