02-01-2019 12:43 AM
02-01-2019 12:43 AM
I'm in Office365 OK, but Skype for Business (SfB) does not accept my credentials (either username, password or 'domain' @Innoverkko.com).
Same credentials Works fine in Office 365 login.
I have reinstalled SfB several times … no help :(
Exact errormessage in attachment … sorry but it's in Finnish.
It says something like …
Login to SkB unsucceeded
Username, password or domain seems to be incorrect. Be sure you gave corrects ones. If problem persists, contact your support personel.
There is a link to this page (one again in Finnish) …
What can cause this problem?
02-01-2019 09:59 AM
Can you login OK to OWA and do you see the SfB icon there? Does it work OK? One of the common issues is DNS related, you can work around it by manually configuring SfB:
Additional troubleshooting tips here: https://docs.microsoft.com/en-us/skypeforbusiness/set-up-skype-for-business-online/troubleshooting-s...
02-01-2019 05:32 PM
02-07-2019 05:50 AM
Sorry my late respond .. I had some other issues.
Can you login OK to OWA and do you see the SfB icon there?
I have no problems to login OWA.
I do not see SfB there.
Does it work OK?
I have no icon to enter it.
Click the Settings icon in the upper-right, Tools, then Options.
Sorry, but what Settings you refer to? :(
Do you refer to the cogwheel to left from my profile picture in OWA?
I do not find any Tools related links there :(
There's only Outlook look&feel related settings.
02-07-2019 10:08 AM
The settings are for the SfB desktop client. If you are not seeing the SfB icon in OWA however, you have other issues than DNS. Are you properly licensed for SfB? Can you see the user in the SfB admin center?
12-23-2019 08:52 AM
Sometimes you have to trick the Network. The 2 factor authentication does not show up. So what I do is disconnect one connection. Like on a Laptop, there is a Network cable and WiFi usually connected. So, just disconnect the WiFi then try to open up Outlook / Skype. Should then see the window open for the 2 factor authentication. I bet that could have been the issue. Not sure but I see this a lot. Just happened to me. Maybe you just changed your Password or changed what network you are connecting to.
01-03-2020 03:40 AM
Thx @James541 !
That is not the case because this happens in all locations I have visited and with LAN and Wifi.
But M$oft is moving our organization to Teams in one week and SfB will be closed for use then.
So, I'm not interested to solve this further anymore.
TThis case is closed for me.
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