Adding email accounts without license

New Contributor

I am using Office 365 Standard Business


In addition to my employees which have full access to all features. Do I have option to create email accounts, without having to pay additional license fee for that?



14 Replies

Hi @parsarvin,


You can add additional smtp addresses to the same user or create a shared mailbox and give access to that user.


Best Regards,
Nuno Árias Silva 

Thanks @Nuno Silva can you share the instructions link please? 

@Nuno Silva I am not sure if this is what I asked exactly. I was looking for adding additional and separate email accounts without having to assign license to them. so they just act as email account and no Office apps or Onedrive etc is assigned to them. 


let's say you want to give someone a temporary email account or for any reason you don't want to pay additional license fee for just creating additional email account.


in the other words, there are many email services which really cost a dime and let you create hundreds of additional email address with no additional charge  but with Office 365 It doesn't make sense to pay another 10-15$ just to create another email account. 


Please advise 

Hi @parsarvin,


The licensing model is per user that login to an account, but you have the other options that I have mentioned you like other vendors.


The best way is to create a shared mailbox.


 Best Regards,
Nuno Árias Silva

I must say I start regretting for using Microsoft as a domain for a start up. The services are made for big companies and mainly support massive internal cooperation. 
I also do not understand why is is not possible to add a new email account without the 365 subscribtion. It does not make any sense. It is a basic need for any growing company. In todays world you work with many free lancers and in networks and you need to provide an email for people who are not working fulltime for you. It´s called Network business model. 

Your solution is to create a shared inbox? It is not the same as a private email is it.   @Nuno Silva 

@Nuno Silva Can I add email users to our office 365 account in which the user will only be using the email function, or do I have to buy each employee a full user license at $12.50/mo?


@parsarvin  I'm a sole proprietor and I had the same question. I understand the answers you gave.


I have a temporary second person working for my firm for a few months. I have created an email user account for her, but have not purchased a license. Could you answer a few more questions I have about the distinction?


1. Does my second user need a license just to access her email even if she doesn't use any of the Office applications?


2.  If my second user already has a license to use the Office software through another entity (her school) can she use the apps (Outlook, for example, for email and Word to edit documents I share with her) without me purchasing a user license for her? 


3. If I want her to be able to access my firm's folders on OneDrive, does that alone mean she needs a license?


Thank you for any info you can share.

The only solution I have found is $4.00 per user per month (Exchange Online - Plan 1) or $8.00 per user per month (Plan 2) checkout the link below. 


You can go into a chat and have the licenses added by a rep if you are an admin, I would recommend this because the instructions were not CLEAR when you do it yourself, really painless using the rep, they want your Co Name, Email add, Comp address and phone, they add the license(s) and you then admin the license. Easy.  The cheapest way out that I found.


It seems like the Microsoft folks do not understand the question, or want to ignore the obvious (probably they don't want to answer) either way its like a circular firing squad.  I didn't want to waste any more time on it

Robert Morgan

Nothing worse than trying to get answers from a company that doesn't want to answer.

The Solution is to create normal mailbox with password, assign license, then convert it to shared mailbox, then remove the license and enjoy !
How to add a Microsoft O365 Email Account without adding a License | Send & Receive from that Email "Account" in Outlook Desktop App

[WARNING: This extra email account(s) can only be accessed on an already existing paid MS user account -- so this is a bit different than the original post.]

A fantastic Microsoft Tech Support Agent just helped me get this working.

O365 Admin > Teams & Groups > Shared Mailboxes > Add > Save > Select new mailbox > Members Edit > Add Members > (select user that will send / receive email in outlook).

O365 Admin > Home > Users > Active Users > Hover over new user > Click Blue Key Icon (Reset Password)

Now add the user into Outlook. Consider creating a rule that all incoming mail is moved to Main Inbox | all outgoing mail is copied (can't move outgoing mail) to Main Sent Items.

@jackiekimmel - I think you're mistaking a user forum for a support channel. You should contact your reseller (or MS) if you have a specific issue or don't like their licensing model.


If you go to your admin section of office 365 go to Billing>purchase services>and select the service you want.  The $4.00 or $5.00 per month license sounds more like what you need rather than the standard business license.  Once you get the license, you go to users and then add then add user.  You will have the option to apply this new reduced license to the user.  Hope this helps.