Sync issue

Copper Contributor

Hi All,  

 

We are experiencing a weird sync issue: 

My wife and I use To Do for shopping and packing lists. We have done this for several years. We share a Microsoft 365 subscription. I own the subscription and she owns most of the shared lists. Everything used to work fine until about a week ago. 

 

Now, when me wife checks off an item (e.g. eggs), I see the change. However, when she unchecks an item (i.e. I need to buy eggs), I do not receive the update. 
In the opposite direction, everything works as expected. When I check or uncheck an item, she sees the changes immediately. 

The behavior is the same across all platforms (iOS, Android, Windows). 

 

For troubleshooting purposes, I left a shared list she owns, and she sent me a new invitation to the same shared list. When I try to access the shared list, I get the error message that the list does not exist. 

I created a new list and shared it with her. In this new list, everything works as expected in either direction. 

 

How can this be and how do I fix it? 

 

Best regards, 

 

Wilko 

 

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